Welcome to the E Source blog! Our staff will share insights and observations about life at E Source, our events, our research, and other fun stuff.


To Improve Customer Experience, Banish the Culture Bogeyman

December 31, 2015 | Eryc Eyl
Almost invariably, when I’m discussing the topic of customer experience (CX) with utility professionals, the topic of culture comes up. But is culture just a convenient scapegoat—a bogeyman we can blame for holding back CX progress? Or can we do something about it?

Building a Multicultural Utility Social Media Presence

December 29, 2015 | Sarah Howie
The linguistic and cultural mix of populations throughout North America is shifting, and utilities are working to develop community outreach and communications strategies that can meet the needs of all. Learn more about Southern California Edison's multicultural social media strategy.

San Diego Becomes the First Major US City to Commit to an All-Renewable Future

December 23, 2015 | Sarah Howie
Last week, San Diego became the first major US city to commit to going 100 percent renewable. Find out how the city views the future of its relationship with local utility SDG&E and what this might mean for your utility’s relationship with municipal customers.

Is Public EV Charging Infrastructure Worth Our Admiration?

December 22, 2015 | Logan Jacobson
Based on infrastructure usage data, does it make sense to invest in public electric-vehicle charging stations? Let's reflect on the merit of public chargers.

Advanced Lighting for the C&I Facility of the Future

December 20, 2015 | Jordan Whiddon
Today’s mobile professionals work off backlit laptops and other devices, so businesses don’t need the blinding fluorescents of the past. As companies upgrade their lighting systems, they should consider advanced lighting controls to achieve great lighting quality and up to 90 percent energy savings.

Holiday Hits: Cheeriest Utility Social Media Posts of the Season

December 17, 2015 | Sarah Howie
Who's the cheeriest of them all? Check out some of these top-performing utility social media posts to find out which utilities are making the most of Facebook, Twitter, and Instagram to inspire the spirit of the holidays.

How to Improve Your Utility Website

December 8, 2015 | Haley Kaiser
The results are in! We recently completed our Review of Electric and Gas Company Residential Websites, and we learned some interesting stuff. We also developed a bunch of new resources. Learn which ones can help your utility create a better website.

Uncertain Future for Appliance-Recycling Programs

December 1, 2015 | Kim Burke, Sarah Howie
Appliance-recycling programs suffered a major jolt in late November when JACO Environmental, one of the largest appliance-recycling firms in the US and a major program implementer for dozens of utilities, abruptly announced it was shuttering its operations.

Making the E Source Website: A Front-End Perspective

November 30, 2015 | Amy Hirschbeck
Going into the rebuild of the new E Source website, we had some lofty front-end goals: Make the site cooler, create a better user experience, and make it responsive for mobile devices. We think we've done that. Do you?

We’re Upgrading—Should You?

November 30, 2015 | Robert Jenkins

There are many reasons for updating software, so it’s a good idea for all companies to periodically evaluate their software to determine if changes are in order. With that in mind, we’d like to share some of the top reasons for keeping up with changes in technology.