Utilities expect fewer savings during COVID-19 but have the same goals
June 2, 2020 | Gabe Cuadra | 2 min read
Are you worried about how COVID-19 is affecting energy savings? Have you wondered how energy-savings goals are changing? You're not alone. In this blog we explain what demand-side management executives think about how COVID-19 is changing energy savings and goals.
Advancing the evolution of incentive design
May 26, 2020 | Cindy Schweitzer | 2 min read
Program administrators are under constant pressure to improve the cost-effectiveness of programs and achieve greater savings with smaller budgets. To help administrators meet their goals, E Source and ICF International are partnering on a new exploration of incentive design strategies.
Need to identify EV buyers? Try a personality test
May 13, 2020 | Bill LeBlanc | 8 min read
Why would someone buy an electric vehicle instead of the internal combustion engine vehicle they've been accustomed to their entire life? To find the answer, it’s important to look closely at the differences—or lack thereof—between the two car options and the mindsets of potential buyers.
Innovation and emerging tech: Let the best idea win
May 6, 2020 | Bryan Jungers | 14 min read
Just because something’s new doesn’t make it good. When it comes to choosing technologies for your utility programs, now is the perfect time to slow down and plan for the future you want, rather than simply accepting whatever new technologies come your way.
Your guide to helping business customers get through COVID-19
May 5, 2020 | Devin Fink | 5 min read
Business customers of every size in every industry have been affected by the COVID-19 pandemic. See how E Source Business Energy Advisor can help you offer guidance and support to these customers as they either ramp up or hunker down.
Celebrating the 50th anniversary of Earth Day during the COVID-19 pandemic
April 21, 2020 | Anna Nixon | 6 min read
Don’t keep your Earth Day 2020 communications in quarantine. Utilities and nonutilities alike have found creative ways to bring their Earth Day celebrations into customers’ homes, and we encourage you to join in.
Expert advice on how to communicate during a crisis
April 20, 2020 | Joy Herbers | 5 min read
Your customers want to hear from you during the coronavirus pandemic. They want reassurance and they want information. At our April 9, 2020, web conference, three crisis communication experts gave advice on how to talk to customers throughout the coronavirus emergency. Read the highlights.
How to pay your utility bill during COVID-19
April 9, 2020 | Lisa Schulte | 6 min read
You’re about to get your first utility bill after one month in COVID-19 confinement. If you think you’re going to have trouble paying it, we have advice on how to make payment arrangements with your utility, enroll in assistance programs, and manage your energy use to avoid debt after the crisis.
Corporate goodwill during COVID-19
April 6, 2020 | Joy Herbers | 2 min read
We’ve been tracking all the goodwill efforts utilities are making to support their customers, their employees, and their communities. It’s inspired us to do the same for utility companies across the US and Canada. During this crisis, our COVID-19 resource center is available to all utilities.
Is your utility ready for coronavirus?
March 12, 2020 | Jeffrey Daigle, Joy Herbers | 5 min read
How should you prepare for the impacts of coronavirus on your call center, your credit and collections policies, and your external communications? You’re used to helping people prepare for disasters, and you’ve seen customer satisfaction improve. Coronavirus is no different. You need to have a plan.