Charting a Path to Business Customer Satisfaction

March 6, 2019 | Devin Fink, Daniel Doutre | 4 min read
The wants and needs of business customers are always shifting, and when it comes to delivering and managing energy, priorities can evolve rapidly. We've compiled six insights to help you make sure you're meeting your business customers' expectations.

Should your utility have a mobile app?

February 21, 2019 | Keenan Samuelson | 3 min read
Today's customers want fast, easy experiences when interacting with utilities. A well-optimized mobile app can help them successfully manage their account with as little friction as possible.

How Will Your Utility Engage with Alexa and the Google Assistant?

February 8, 2019 | Essie Snell | 3 min read
Smart speakers have emerged as one of the most quickly adopted consumer electronic devices ever, and virtual voice assistants like Alexa and the Google Assistant are flourishing. Learn how E Source is working with Amazon and Google to help utilities embrace this new platform to meet myriad goals.

What the top 20 technologies and trends of 2018 tell us to expect for 2019

February 4, 2019 | Jay Stein | 3 min read
For the energy-efficiency and distributed-energy sectors, 2018 was an action-packed year. The underlying forces that led to new technology trends are unlikely to diminish in this new year. We think many of these drivers are harbingers of what's to come in 2019.

How utilities assisted furloughed federal government employees during the shutdown

January 29, 2019 | Jessica Bailis | 4 min read
Utilities across the US have stepped up to assist furloughed federal employees who endured financial hardships and were unable to keep up with their energy bills during the government shutdown.

We Blog. Should You?

January 8, 2019 | Jessica Bailis | 4 min read
According to our 2018 Social Media Survey results, 41% of utilities maintain a blog, but 47% don’t and aren’t planning to start. So for those who do blog, what are the goals and how does maintaining a high-quality blog positively impact a utility's brand?

Happy Holidays from E Source!

December 12, 2018 | Mary Sullivan | 3 min read
One of the joys of the holiday season is the opportunity to say thank you and to wish you—our members, partners, and friends—a cheerful holiday and all the best in the coming year.

Happy Holidays from E Source!

December 19, 2017 | Kym Wootton | 1 min read
Wishing you happy holidays and a prosperous new year!

Reach DSM goals through CSM design: E Source Customer-Side Management

April 4, 2017 | Beth Fitzjarrald | 2 min read
Utility demand-side management (DSM) programs won't get any traction if they don't appeal to customers. Learn how to design customer-friendly DSM programs with the E Source Customer-Side Management approach.

YouTube and the Water-Energy Nexus

March 17, 2017 | Logan Jacobson | 3 min read
An amateur chef on YouTube treats water as though it's free, but what does it actually cost? People in the energy industry have trouble justifying measures that would address the water-energy nexus because our society fails to appreciate the true value of water.