Changing Behavior—for Efficiency and Waistlines

September 9, 2016 | Beth Fitzjarrald | 3 min read
Can't stop eating those cookies? Try moving them to the top shelf of your pantry. Simple behavior-change tools like this can help you reach your personal improvement goals, and they can also help you reach the participation and customer satisfaction goals you've set for your DSM programs.

On the Road Again: A Tale About the Power of Customer Experience

September 6, 2016 | Shawn Silzer | 4 min read
We're all customers at some point. What do our experiences with businesses in the real world have to tell us about the state of utility CX?

RTU Retrofit Controls Should Be a No-Brainer for Your Commercial HVAC Programs

September 1, 2016 | Bryan Jungers | 4 min read
A myriad of promising field-test results and encouraging product and market developments have reinforced our early assessment: RTU retrofit controls technology represents a viable energy-saving measure for inclusion in commercial HVAC incentive programs.

Omnichannel Omniscience at the E Source Forum

August 16, 2016 | Lauren Potter, Jeffrey Daigle | 3 min read
Utilities are prioritizing initiatives to enhance the customer experience (CX). A well-planned omnichannel strategy that meets customers' needs for consistency, preferences, seamlessness, and integration can help utilities realize their CX improvement goals. Learn more at this year's E Source Forum.

Will Big Data Drive Proliferation of Smart Home Technology?

August 12, 2016 | Essie Snell | 4 min read
Your mobile devices collect tons of valuable personal data about you every hour of every day, but your home devices still don’t (yet). That may be changing, and it could drive a new surge in the number of connected home devices.

How to Tackle the 3 Main Challenges of Customer Feedback Management

August 3, 2016 | Keenan Samuelson | 4 min read
Using customer feedback to inform customer-centric business decisions sounds simple, but it isn't. In this blog, we present solutions to three common obstacles in voice-of-the-customer (VOC) management.

There’s a Heat Pump for That!

August 2, 2016 | David Podorson | 2 min read
For the first time in years, heating and cooling doesn’t dominate home energy consumption. I like to think heat pumps are playing a large part in this trend. Come to the "Pump Up the Heat" session at the 2016 E Source Forum to learn about the latest innovations in heat pump technology.

Two Ways to Get Your Technology Fix

July 27, 2016 | Logan Jacobson | 2 min read
Jonesing for some tech talk? Learn about some of our favorite new technologies and trends we're tracking by tuning in to our August Tech Roundup web conference and joining our technology roundtables session at the 2016 E Source Forum this fall. You'll get your tech fix and meet your tribe!

REVolutionizing Utilities for the Future

July 26, 2016 | Sam Wallach Hanson - Research Intern, Demand-Side Management Practice | 2 min read
It’s never too early to start planning for the future. New York utilities, and many others, are revamping their business models to take future energy needs into account. Are you? Don’t get left in the dust!

Transforming Utility Culture: Improving Safety, Customer Experience and Innovation

July 22, 2016 | Eryc Eyl | 3 min read
If you Google “how to transform company culture,” you’ll get nearly 4 million results. A shocking number of those are “4 steps,” “5 tips,” or “10 principles” of culture change. But is it really that simple? Find out at an informative, challenging, and inspiring E Source Forum session.