Home Improvement: Thinking Holistically About Your Home’s Energy Efficiency

November 10, 2016 | Eric Wilczynski - Research Intern, Demand-Side Management | 3 min read
Your home could be wasting a lot of energy (and money) from many inefficient sources. Utilities are using different tools to help customers think holistically about their house's energy consumption.

Is There a Connection Between Political Affiliation and Energy-Related Actions and Perceptions?

November 7, 2016 | Sarah Hutson | 2 min read
Using brand-new 2016 Nielsen Energy Behavior Track Survey data, we sought to understand whether self-reported political affiliation shapes demand-side management program participation, support of renewable energy sources, energy provider perceptions, and more.

Enterprise Feedback Management: The Best Thing Since Sliced Bread

November 1, 2016 | Shawn Silzer | 3 min read
Enterprise feedback management represents a fairly radical notion for the utility industry because it's all about creating a dialogue between you and your customers. E Source experts can help you gather customer and employee feedback and use it to improve the customer experience.

Tales from the Cryptography

October 28, 2016 | Jeffrey Daigle | 3 min read
What should you be afraid this Halloween? Ghosts? Goblins? Witches? Nope. Internet security. We dive into the recent Mirai botnet attack that took down top performing websites across the country. Security should be a top consideration in utilities looking to leverage the Internet of Things.

Zombie Appliances: Giving New Life to Dead Refrigerators

October 26, 2016 | Eric Wilczynski - Research Intern, Demand-Side Management | 2 min read
Refrigerator-recycling programs help you get rid of your old, inefficient refrigerator. But many utilities are having trouble keeping these programs cost-effective.

More E Sourcers Are Saving the Planet, One Seed at a Time!

October 17, 2016 | Erin Johnson | 2 min read
Does your company support employee volunteer projects or participate in corporate philanthropy? E Source does! Staffers in Arizona and Colorado are harvesting seeds from native plants in the Southwest and Rocky Mountain regions to help maintain our natural habitats.

Blasting Off to Mars—and to Further Energy Savings

October 16, 2016 | Eric Wilczynski - Research Intern, Demand-Side Management | 4 min read
Innovation is de rigueur for the space industry. But what about for utility demand-side management (DSM) programs? In 2016, many utilities came up with innovative DSM programs that may not send a man to Mars, but they will increase the energy efficiency of their commercial customers.

Become an Electric Vehicle EVangelist! Part 1

October 6, 2016 | Ryan Odell | 3 min read
Electric vehicles (EVs) are going to change our lives and the world, and they have the potential to redefine electric utilities. Take charge and become an EVangelist!

October 5: A Day of Many Celebrations

October 5, 2016 | Matthew Burks | 3 min read
October 5 is serendipitously a day of many celebrations. It's the first annual National Energy Efficiency Day and the third annual CX Day. Collectively, that makes October 5 Customer-Side Management Day!

Finding the Red Thread in Customer Segmentation

September 12, 2016 | Rachel Cooper | 4 min read
How can utilities optimize outreach and marketing efforts using segmentation and customer data? Join us at the Forum 2016 session "Understand, Find, and Engage Your Customers with Segmentation and Customer Data" to learn how a few standout utilities are focusing first and foremost on the customer.