Charting a Path to Business Customer Satisfaction
March 6, 2019 | Devin Fink, Daniel Doutre | 4 min read
The wants and needs of business customers are always shifting, and when it comes to delivering and managing energy, priorities can evolve rapidly. We've compiled six insights to help you make sure you're meeting your business customers' expectations.
How Will Your Utility Engage with Alexa and the Google Assistant?
February 8, 2019 | Essie Snell | 3 min read
Smart speakers have emerged as one of the most quickly adopted consumer electronic devices ever, and virtual voice assistants like Alexa and the Google Assistant are flourishing. Learn how E Source is working with Amazon and Google to help utilities embrace this new platform to meet myriad goals.
What the top 20 technologies and trends of 2018 tell us to expect for 2019
February 4, 2019 | Jay Stein | 3 min read
For the energy-efficiency and distributed-energy sectors, 2018 was an action-packed year. The underlying forces that led to new technology trends are unlikely to diminish in this new year. We think many of these drivers are harbingers of what's to come in 2019.
How utilities assisted furloughed federal government employees during the shutdown
January 29, 2019 | Jessica Bailis | 4 min read
Utilities across the US have stepped up to assist furloughed federal employees who endured financial hardships and were unable to keep up with their energy bills during the government shutdown.
We Blog. Should You?
January 8, 2019 | Jessica Bailis | 4 min read
According to our 2018 Social Media Survey results, 41% of utilities maintain a blog, but 47% don’t and aren’t planning to start. So for those who do blog, what are the goals and how does maintaining a high-quality blog positively impact a utility's brand?
Reach DSM goals through CSM design: E Source Customer-Side Management
April 4, 2017 | Beth Fitzjarrald | 2 min read
Utility demand-side management (DSM) programs won't get any traction if they don't appeal to customers. Learn how to design customer-friendly DSM programs with the E Source Customer-Side Management approach.
YouTube and the Water-Energy Nexus
March 17, 2017 | Logan Jacobson | 3 min read
An amateur chef on YouTube treats water as though it's free, but what does it actually cost? People in the energy industry have trouble justifying measures that would address the water-energy nexus because our society fails to appreciate the true value of water.