Welcome to the E Source blog! Our staff will share insights and observations about life at E Source, our events, our research, and other fun stuff.
How to Tackle the 3 Main Challenges of Customer Feedback Management
August 3, 2016 | Keenan Samuelson
Using customer feedback to inform customer-centric business decisions sounds simple, but it isn't. In this blog, we present solutions to three common obstacles in voice-of-the-customer (VOC) management.
There’s a Heat Pump for That!
August 2, 2016 | David Podorson
For the first time in years, heating and cooling doesn’t dominate home energy consumption. I like to think heat pumps are playing a large part in this trend. Come to the "Pump Up the Heat" session at the 2016 E Source Forum to learn about the latest innovations in heat pump technology.
Utility Social Media Strategy in an Increasingly Fast-Paced World
July 28, 2016 | Luke Currin
At the 2016 E Source Forum, a panel of four utility social media managers from across the US will share their perspectives on social media strategy and the experiences that shaped how they connect with customers and the public via Facebook, Twitter, Instagram, and LinkedIn. Don’t miss this session!
Two Ways to Get Your Technology Fix
July 27, 2016 | Logan Jacobson
Jonesing for some tech talk? Learn about some of our favorite new technologies and trends we're tracking by tuning in to our August Tech Roundup web conference and joining our technology roundtables session at the 2016 E Source Forum this fall. You'll get your tech fix and meet your tribe!
REVolutionizing Utilities for the Future
July 26, 2016 | Sam Wallach Hanson - Research Intern, Demand-Side Management Practice
It’s never too early to start planning for the future. New York utilities, and many others, are revamping their business models to take future energy needs into account. Are you? Don’t get left in the dust!
Bring da Noise, Bring da Funk: Lessons from Global Retail Energy Markets
July 25, 2016 | Sarah Howie
Whether we’re talking creative rate design and promotion, business model exploration, rewards programs, or just zany advertising, retail players have helped push the envelope in the energy conversation—and regulated utilities can reap the benefits! Learn how at the 2016 E Source Forum.
Transforming Utility Culture: Improving Safety, Customer Experience and Innovation
July 22, 2016 | Eryc Eyl
If you Google “how to transform company culture,” you’ll get nearly 4 million results. A shocking number of those are “4 steps,” “5 tips,” or “10 principles” of culture change. But is it really that simple? Find out at an informative, challenging, and inspiring E Source Forum session.
Help Me, Help You: How Utilities Are Using Digital Advertising Channels to Connect Customers with Trade Allies
July 18, 2016 | Sarah Howie
There’s a job to be done, and you know who can do it. But do your customers? For many utilities, one of the most effective ways to bridge the gap between customers and trade allies is through digital channels. Check out who's making digital waves and how.
"Pikachu Is Not Worth Your Personal Safety"
July 14, 2016 | Luke Currin
We've heard some crazy stories since the launch of Pokémon GO. Well, utilities have taken to social media to urge players to use common sense and stay away from dangerous electrical equipment and power plants. But utilities are also engaging with players in fun and productive ways.