Expert advice on how to communicate during a crisis
April 20, 2020 | Joy Herbers | 5 min read
Your customers want to hear from you during the coronavirus pandemic. They want reassurance and they want information. At our April 9, 2020, web conference, three crisis communication experts gave advice on how to talk to customers throughout the coronavirus emergency. Read the highlights.
How to pay your utility bill during COVID-19
April 9, 2020 | Lisa Schulte | 7 min read
You’re about to get your first utility bill after one month in COVID-19 confinement. If you think you’re going to have trouble paying it, we have advice on how to make payment arrangements with your utility, enroll in assistance programs, and manage your energy use to avoid debt after the crisis.
Corporate goodwill during COVID-19
April 6, 2020 | Joy Herbers | 2 min read
We’ve been tracking all the goodwill efforts utilities are making to support their customers, their employees, and their communities. It’s inspired us to do the same for utility companies across the US and Canada. During this crisis, our COVID-19 resource center is available to all utilities.
Is your utility ready for coronavirus?
March 12, 2020 | Jeffrey Daigle, Joy Herbers | 5 min read
How should you prepare for the impacts of coronavirus on your call center, your credit and collections policies, and your external communications? You’re used to helping people prepare for disasters, and you’ve seen customer satisfaction improve. Coronavirus is no different. You need to have a plan.
Benchmarking utility customer experience management and strategy
March 4, 2020 | Eryc Eyl | 3 min read
The opportunities to improve the utility customer experience are nearly infinite, but most organizations don’t have the resources to tackle everything effectively. The E Source Customer Experience Survey can help you decide where to focus, but we need your help. Sign up today to participate!
The E Source Podcast: Covering the latest in utility trends, best practices, and critical issues
February 20, 2020 | Jeremy Fischer | 1 min read
New for 2020, E Source is launching its very own podcast! We've taken sessions from our annual conference, the E Source Forum, and turned them into podcast episodes.
What are the pros and cons of electrification in today’s market?
January 22, 2020 | Bill LeBlanc | 2 min read
Electrification is a hot topic in the energy industry and many utilities see it as a means to pursue broader energy, climate, and sustainability goals. Join an in-person training course to ensure your electrification efforts are beneficial.
Electric vehicle EVangelists, keep up the good work!
January 6, 2020 | Ryan Odell | 3 min read
In the past few years, the EV market has evolved from focusing primarily on passenger electric vehicles to comprehensive transportation electrification. Make sure to consider all your options to maximize load growth and emission reductions.