There’s a Heat Pump for That!

August 2, 2016 | David Podorson | 2 min read
For the first time in years, heating and cooling doesn’t dominate home energy consumption. I like to think heat pumps are playing a large part in this trend. Come to the "Pump Up the Heat" session at the 2016 E Source Forum to learn about the latest innovations in heat pump technology.

Two Ways to Get Your Technology Fix

July 27, 2016 | Logan Jacobson | 2 min read
Jonesing for some tech talk? Learn about some of our favorite new technologies and trends we're tracking by tuning in to our August Tech Roundup web conference and joining our technology roundtables session at the 2016 E Source Forum this fall. You'll get your tech fix and meet your tribe!

REVolutionizing Utilities for the Future

July 26, 2016 | Sam Wallach Hanson - Research Intern, Demand-Side Management Practice | 2 min read
It’s never too early to start planning for the future. New York utilities, and many others, are revamping their business models to take future energy needs into account. Are you? Don’t get left in the dust!

Bring da Noise, Bring da Funk: Lessons from Global Retail Energy Markets

July 25, 2016 | Sarah Howie | 2 min read
Whether we’re talking creative rate design and promotion, business model exploration, rewards programs, or just zany advertising, retail players have helped push the envelope in the energy conversation—and regulated utilities can reap the benefits! Learn how at the 2016 E Source Forum.

Transforming Utility Culture: Improving Safety, Customer Experience and Innovation

July 22, 2016 | Eryc Eyl | 3 min read
If you Google “how to transform company culture,” you’ll get nearly 4 million results. A shocking number of those are “4 steps,” “5 tips,” or “10 principles” of culture change. But is it really that simple? Find out at an informative, challenging, and inspiring E Source Forum session.

Help Me, Help You: How Utilities Are Using Digital Advertising Channels to Connect Customers with Trade Allies

July 18, 2016 | Sarah Howie | 2 min read
There’s a job to be done, and you know who can do it. But do your customers? For many utilities, one of the most effective ways to bridge the gap between customers and trade allies is through digital channels. Check out who's making digital waves and how.

"Pikachu Is Not Worth Your Personal Safety"

July 14, 2016 | Luke Currin | 3 min read
We've heard some crazy stories since the launch of Pokémon GO. Well, utilities have taken to social media to urge players to use common sense and stay away from dangerous electrical equipment and power plants. But utilities are also engaging with players in fun and productive ways.

How the Next Wave of Commercial Lighting and Building Controls Technologies Can Deliver Deeper Savings for Utilities

July 13, 2016 | Bryan Jungers | 3 min read
Is lighting the next promising delivery mechanism for wider building controls, automation, and Internet of Things capabilities? It certainly seems to present fewer barriers to entry, especially for small and midsize business customers. Join us at the 2016 E Source Forum to learn more!

Need Customer Experience Expertise? Look No Further!

July 11, 2016 | Felicity Tucker | 3 min read
Meet our Customer Experience research team members! They’re here to help you optimize your customers’ experience through customer experience project planning and strategy, employee engagement, change management, self-service, and more.

A Seamless Website Experience: Leveraging the Website as a First-Choice Channel

July 8, 2016 | Haley Kaiser | 3 min read
Optimizing a customer’s interaction with a website feature like Energy-Use Analysis is important for utilities to think about, especially when implementing an omnichannel strategy. This can be done by housing energy-use information in one place so it’s easy for customers to find and take action on.