Welcome to the E Source blog! Our staff will share insights and observations about life at E Source, our events, our research, and other fun stuff.


How to Improve Your Utility Website

December 8, 2015 | Haley Kaiser
The results are in! We recently completed our Review of Electric and Gas Company Residential Websites, and we learned some interesting stuff. We also developed a bunch of new resources. Learn which ones can help your utility create a better website.

Uncertain Future for Appliance-Recycling Programs

December 1, 2015 | Kim Burke, Sarah Howie
Appliance-recycling programs suffered a major jolt in late November when JACO Environmental, one of the largest appliance-recycling firms in the US and a major program implementer for dozens of utilities, abruptly announced it was shuttering its operations.

We’re Upgrading—Should You?

November 30, 2015 | Robert Jenkins

There are many reasons for updating software, so it’s a good idea for all companies to periodically evaluate their software to determine if changes are in order. With that in mind, we’d like to share some of the top reasons for keeping up with changes in technology.

The New Face of E Source: An Engine for Change

November 30, 2015 | Neil Cousineau
We're almost ready to release the new E Source website, and we're excited about what it means, both for our existing features and for what it's going to let us do in the future. A senior software developer gives his perspective on the changes.

Making the E Source Website: A Front-End Perspective

November 30, 2015 | Amy Hirschbeck
Going into the rebuild of the new E Source website, we had some lofty front-end goals: Make the site cooler, create a better user experience, and make it responsive for mobile devices. We think we've done that. Do you?

Utility DSM Technology Analysis Departments Respond to Disruption

November 25, 2015 | Jay Stein
Microgrids, rooftop solar, cheap batteries, and electric vehicles. These technologies and trends are challenging utilities in unprecedented ways. DSM and emerging tech departments are feeling the heat. To learn how they're adapting, we interviewed industry leaders and reported their thoughts.

Mission Critical: Behavior Change and Non-Energy Benefits in the Military

November 23, 2015 | Ryan Austin
At the recent Behavior, Energy and Climate Change Conference (BECC) in Sacramento, many of us energy-minded professionals got the rundown on the importance of behavior change within the US Navy and Marines. Who knew our US troops could be so motivated by non-energy benefits?

Lessons from Fast Food: Serving Up a Delicious Omnichannel Experience

November 18, 2015 | Jeffrey Daigle
The omnichannel experience is the pinnacle customer experience (CX). And when it comes to CX, utilities can learn from other industries, including fast food. We examine Taco Bell’s new website as a case study for an omnichannel experience.

Scam Alert! How Utilities Are Tapping into Social Media to Combat Scammers

November 15, 2015 | Sarah Howie
As the weather gets cooler, utility scammers are coming out in droves. Check out how utilities across the US and Canada are using social media to educate customers and keep scams at bay.

Getting Out Front on the Clean Power Plan

November 5, 2015 | Tim Stout
The final Clean Power Plan is now posted in the Federal Register. So it’s essential that utilities accelerate their activities around participation in statewide forums and act quickly and clearly to emphasize the benefits that energy efficiency and demand response bring to a utility's resource mix.