5 Lessons Learned from the E Source Forum
October 8, 2018 | Sarah Thompson, Karen Young | 6 min read
We've rolled up the highlights from five sessions at the 2018 Forum, where we had three days of great sessions in five topical tracks: marketing, demand-side management, customer experience, technology, and account management.
These utilities love their customers (and their employees)
October 2, 2018 | Eryc Eyl | 4 min read
E Source is proud to participate in the 6th annual CX Day: a global celebration of the companies and professionals that create great experiences for their customers. To celebrate, we're highlighting the winners of the 2018 Achievements in Utility Customer and Employee Experience.
Designing the New E Source Website
September 20, 2018 | Amy Hirschbeck, Melissa Utomo | 4 min read
You may have noticed the new look of the member home page at esource.com! Well, six months ago, the design team at E Source—our team—embarked on the journey of this redesign. We looked hard at what our users wanted from our site, and we’re happy with the results!
Nuclear Decommissioning: A Setback or Opportunity for Utilities?
September 6, 2018 | Rebecca Pascale | 5 min read
It has long been debated that nuclear power will become a less important part of the United States' energy portfolio—and the aging nuclear infrastructure combined with increasingly cheap natural gas and renewables has sped up the process. Utilities need to plan around this expedited change.
How Are You Celebrating National Wine Day?
May 25, 2018 | Erin Johnson | 4 min read
It's National Wine Day and we're celebrating with a nice glass of energy-saving advice. We harvested some of our favorite tips from E Source Business Energy Advisor that you can share with your winery customers to help them crush energy waste.
#FlashbackFriday: E Source Looks Back at Its 2006 Independence Day
March 30, 2018 | Erin Johnson | 3 min read
On April 1, E Source celebrated 12 years of independence. In 2006, our management team purchased the company from McGraw-Hill and vowed to "provide customers with the expertise and neutrality they expect from us"—a goal we still strive for today.
What the Top Technology Trends of 2017 Tell Us to Expect for 2018
February 12, 2018 | Jay Stein | 3 min read
It's easy in our slow-moving industry to assume that 2018 will be much like 2017, and given that the forces behind last year's trends will still be with us, we anticipate many of those trends to continue. Plan for more chaos and rapid technological change in 2018.
How Facebook’s News Feed Adjustment Affects Utilities
January 12, 2018 | Luke Currin | 3 min read
What do Facebook's revisions to its algorithm mean for utilities, given that the majority of their social audience is on Facebook and that, according to a New York Times article, brands and publishers are the losers here?
How do electric vehicles run in the cold?
January 10, 2018 | Luke Currin | 2 min read
Cold weather affects electric vehicle (EV) performance the same as it does gasoline- or diesel-powered vehicles. We turned to the utility that operates in Canada's coldest major city to answer our questions about maintaining your EV's performance in winter.
Watch Industry Experts Present Their Views on the Business Customer of the Future
December 20, 2017 | Travis Provin | 2 min read
Before their talks at the 2017 E Source Forum, Kevin Haley of the Rocky Mountain Institute, Heather Mulligan of PSE, and Celina Bonugli of the World Resources Institute drew doodles of the business customer of the future. How well did the doodles represent their ideas? Watch the videos to find out!