Consider banking status when examining utility customer payment needs

August 15, 2023 | Lisa Schulte, Dannah Moore | 6 min read
Banking status affects how customers pay their bills and is an important demographic to consider when examining customer payment needs. Learn how banking status and income level affect utility customers’ payment behaviors and how utilities can offer equitable payment options to customers.

Utility customers still have a lot to learn about EVs, and utilities can help them

August 13, 2023 | Paige Martin Cox | 4 min read
Customer awareness of and interest in buying EVs has never been higher. With a large impact on demand likely, utilities must be prepared to support customers’ transition to efficient, electrified technologies. Learn more about our findings from the 2023 Electric Vehicle Residential Customer Survey.

Knowing SMB customers’ unique needs is the driving force for strengthening CSAT and regulatory outcomes

August 10, 2023 | Michael Carter | 10 min read
How can utilities consistently address the needs of small and midsize businesses (SMBs), deliver exceptional value, and get the regulated rate of return they need to drive them forward? In this blog post, we explore the relationship between SMB customer satisfaction and authorized return on equity.

Forum 2023: What to expect from this year’s event

August 2, 2023 | Sara Patnaude | 6 min read
Every year, we look forward to bringing you the latest breakthroughs and trends in the utility sector—along with a healthy dose of fun—at E Source Forum. So, what can you expect from this year’s event? Read this blog post to find out!

5 critical steps to take on your utility’s AMI 2.0 journey

July 26, 2023 | Mark Hatfield, Joel Westvold | 8 min read
Utilities are upgrading existing advanced metering infrastructure (AMI) systems with next-generation AMI, also known as AMI 2.0. In this blog post, we dive into the five steps you should consider when embarking on an AMI 2.0 journey at your utility.

Just announced! Take a closer look at the Forum 2023 agenda

July 12, 2023 | Steven Day, Jesse Hitchcock, Liza Minor, Angelica Pereira | 5 min read
E Source Forum planning is underway, and we have lots of exciting sessions in store for you! In this post, we describe each topical track and highlight a session from each. Check out the agenda and start planning your personal Forum experience today.

Calling all California water agencies: Don’t delay your water audit validation this season

July 5, 2023 | Kate Gasner | 3 min read
Water audit validation season is officially upon us. If you’re a California water agency, don't delay scheduling a water audit validation to properly assess the accuracy and reliability of your completed water audits. Our team of certified validators is ready to support you!

5 questions utilities should consider at the intersection of energy affordability and equity

June 27, 2023 | Jamie Wimberly | 9 min read
Equity has become critically important as we transition to a clean energy economy. Recognizing that utilities are at different stages in their equity and affordability journeys, we outline the five questions utilities must answer to make good on the promises of clean energy for all consumers.

Get inspired at E Source Forum 2023

June 21, 2023 | Sara Patnaude | 5 min read
We’ve started the official countdown to the E Source Forum, September 19–21, 2023, in Denver! If you’re on the fence about attending, check out this blog post to learn some of the ways the Forum is an inspiring experience for utility professionals!

How to help business customers get started with fleet electrification

June 14, 2023 | Bryan Jungers | 6 min read
How do you help businesses transition their fleets to EVs? For our recommendation on where to start, check out highlights from our recent series on utility fleet electrification incentives, advisory efforts, and technical support for business customers.