Welcome to the E Source blog! Our staff will share insights and observations about life at E Source, our events, our research, and other fun stuff.


Zombie Appliances: Giving New Life to Dead Refrigerators

October 26, 2016 | Eric Wilczynski - Research Intern, Demand-Side Management
Refrigerator-recycling programs help you get rid of your old, inefficient refrigerator. But many utilities are having trouble keeping these programs cost-effective.

More E Sourcers Are Saving the Planet, One Seed at a Time!

October 17, 2016 | Erin Johnson
Does your company support employee volunteer projects or participate in corporate philanthropy? E Source does! Staffers in Arizona and Colorado are harvesting seeds from native plants in the Southwest and Rocky Mountain regions to help maintain our natural habitats.

Blasting Off to Mars—and to Further Energy Savings

October 16, 2016 | Eric Wilczynski - Research Intern, Demand-Side Management
Innovation is de rigueur for the space industry. But what about for utility demand-side management (DSM) programs? In 2016, many utilities came up with innovative DSM programs that may not send a man to Mars, but they will increase the energy efficiency of their commercial customers.

Become an Electric Vehicle EVangelist!

October 6, 2016 | Ryan Odell
Electric vehicles (EVs) are going to change our lives and the world, and they have the potential to redefine electric utilities. Take charge and become an EVangelist!

October 5: A Day of Many Celebrations

October 5, 2016 | Matthew Burks
October 5 is serendipitously a day of many celebrations. It's the first annual National Energy Efficiency Day and the third annual CX Day. Collectively, that makes October 5 Customer-Side Management Day!

Finding the Red Thread in Customer Segmentation

September 12, 2016 | Rachel Cooper
How can utilities optimize outreach and marketing efforts using segmentation and customer data? Join us at the Forum 2016 session "Understand, Find, and Engage Your Customers with Segmentation and Customer Data" to learn how a few standout utilities are focusing first and foremost on the customer.

Changing Behavior—for Efficiency and Waistlines

September 9, 2016 | Beth Fitzjarrald
Can't stop eating those cookies? Try moving them to the top shelf of your pantry. Simple behavior-change tools like this can help you reach your personal improvement goals, and they can also help you reach the participation and customer satisfaction goals you've set for your DSM programs.

On the Road Again: A Tale About the Power of Customer Experience

September 6, 2016 | Shawn Silzer
We're all customers at some point. What do our experiences with businesses in the real world have to tell us about the state of utility CX?

RTU Retrofit Controls Should Be a No-Brainer for Your Commercial HVAC Programs

September 1, 2016 | Bryan Jungers
A myriad of promising field-test results and encouraging product and market developments have reinforced our early assessment: RTU retrofit controls technology represents a viable energy-saving measure for inclusion in commercial HVAC incentive programs.

Overhaul Your IVR Without Frustrating Your Customers

August 29, 2016 | Sarah Hutson
Although customer confidence in interactive voice response systems (IVRs) is low, utilities have an opportunity to surprise and delight their customers when it comes to providing a positive IVR experience. Learn how to upgrade your IVR at this year's E Source Forum!