Welcome to the E Source blog! Our staff will share insights and observations about life at E Source, our events, our research, and other fun stuff.


October 5: A Day of Many Celebrations

October 5, 2016 | Matthew Burks
October 5 is serendipitously a day of many celebrations. It's the first annual National Energy Efficiency Day and the third annual CX Day. Collectively, that makes October 5 Customer-Side Management Day!

Finding the Red Thread in Customer Segmentation

September 12, 2016 | Rachel Cooper
How can utilities optimize outreach and marketing efforts using segmentation and customer data? Join us at the Forum 2016 session "Understand, Find, and Engage Your Customers with Segmentation and Customer Data" to learn how a few standout utilities are focusing first and foremost on the customer.

Changing Behavior—for Efficiency and Waistlines

September 9, 2016 | Beth Fitzjarrald
Can't stop eating those cookies? Try moving them to the top shelf of your pantry. Simple behavior-change tools like this can help you reach your personal improvement goals, and they can also help you reach the participation and customer satisfaction goals you've set for your DSM programs.

On the Road Again: A Tale About the Power of Customer Experience

September 6, 2016 | Shawn Silzer
We're all customers at some point. What do our experiences with businesses in the real world have to tell us about the state of utility CX?

RTU Retrofit Controls Should Be a No-Brainer for Your Commercial HVAC Programs

September 1, 2016 | Bryan Jungers
A myriad of promising field-test results and encouraging product and market developments have reinforced our early assessment: RTU retrofit controls technology represents a viable energy-saving measure for inclusion in commercial HVAC incentive programs.

Overhaul Your IVR Without Frustrating Your Customers

August 29, 2016 | Sarah Hutson
Although customer confidence in interactive voice response systems (IVRs) is low, utilities have an opportunity to surprise and delight their customers when it comes to providing a positive IVR experience. Learn how to upgrade your IVR at this year's E Source Forum!

Go Team DSM! An Introduction to the E Source Demand-Side Management Olympians

August 24, 2016 | Felicity Tucker
If there were an Olympics-level event for demand-side management research, our DSM team would win gold. Meet our DSM researchers and find out what their fantasy Olympic event would be!

What I Learned About Demand Response on My Summer Vacation

August 18, 2016 | Sam Wallach Hanson - Research Intern, Demand-Side Management Practice
I've learned a lot about demand response (DR) from my time at E Source, and we've got plenty to teach you too! Join us at the annual E Source Forum to learn more about DR from experts at Pacific Gas and Electric Co., Con Edison, KCP&L, and Navigant.

Omnichannel Omniscience at the E Source Forum

August 16, 2016 | Lauren Potter, Jeffrey Daigle
Utilities are prioritizing initiatives to enhance the customer experience (CX). A well-planned omnichannel strategy that meets customers' needs for consistency, preferences, seamlessness, and integration can help utilities realize their CX improvement goals. Learn more at this year's E Source Forum.

Will Big Data Drive Proliferation of Smart Home Technology?

August 12, 2016 | Essie Snell
Your mobile devices collect tons of valuable personal data about you every hour of every day, but your home devices still don’t (yet). That may be changing, and it could drive a new surge in the number of connected home devices.