Welcome to the E Source blog! Our staff will share insights and observations about life at E Source, our events, our research, and other fun stuff.


OK Google, How Much Energy Does Alexa Consume?

February 20, 2017 | Essie Snell
Voice-controlled devices like Amazon Echo and Google Home are rapidly gaining market share and may prove to be a key interface for the smart home over the next year or two. But for energy nerds like me, there’s a persistent and nagging question: How much energy do these devices actually consume?

Creating a CX Culture Is a Marathon, Not a Sprint

January 19, 2017 | Shawn Silzer
Customer experience (CX) leaders are generally highly driven, but sometimes we need to step outside of our comfort zone and demonstrate patience if we're to succeed in implementing a CX culture at our organizations. AGL Resources offers a success story that we can all learn from.

Your Prescription for Content Strategy

January 16, 2017 | Jeffrey Daigle

Creating content for content’s sake is not enough to drive customer behavior. E Source has a prescription to help cure some of your utility's communications-related maladies: content strategy. With a simple exercise, we can get you started with a core content strategy statement.

What the Top Technologies and Trends of 2016 Tell Us to Expect for 2017

January 13, 2017 | Jay Stein
At the start of every year the E Source tech team selects its 20 favorite technologies and trends for the previous year. It’s fun to look back at what happened over the course of 2016, but it’s also valuable to think about what those trends portend for 2017.

Don’t Assume Trump Will Stop the HFC Phasedown

January 3, 2017 | Jay Stein
Because President-elect Trump regularly expresses disdain for climate-change regulations, some assume that the new administration will obstruct the international and domestic statutes to phase down HFC usage. The situation is actually more complex, and US support for an HFC phasedown may survive.

Why Energy Utilities Should Care About Water

December 29, 2016 | Logan Jacobson
Because of the link between energy and water use, encouraging water efficiency could lead to profound energy savings, but very few energy utilities actively promote water conservation. Luckily, energy utilities can target inefficiencies in specific stages of water use to reduce energy waste.

Energy Efficiency Is Still Our Best Option for Reducing Carbon Levels

November 29, 2016 | Tim Stout
E Source is committed to advancing the efficient use of energy. And there’s never been a more important time to step up our efficiency activities and bolster the over $9 billion we spend annually on efficiency across North America.

Home Improvement: Thinking Holistically About Your Home’s Energy Efficiency

November 10, 2016 | Eric Wilczynski - Research Intern, Demand-Side Management
Your home could be wasting a lot of energy (and money) from many inefficient sources. Utilities are using different tools to help customers think holistically about their house's energy consumption.

Is There a Connection Between Political Affiliation and Energy-Related Actions and Perceptions?

November 7, 2016 | Sarah Hutson
Using brand-new 2016 Nielsen Energy Behavior Track Survey data, we sought to understand whether self-reported political affiliation shapes demand-side management program participation, support of renewable energy sources, energy provider perceptions, and more.

Enterprise Feedback Management: The Best Thing Since Sliced Bread

November 1, 2016 | Shawn Silzer
Enterprise feedback management represents a fairly radical notion for the utility industry because it's all about creating a dialogue between you and your customers. E Source experts can help you gather customer and employee feedback and use it to improve the customer experience.