Welcome to the E Source Blog! Our staff will share insights and observations about life at E Source, our events, our research, and other fun stuff.
Holy Smokes! How the Pope’s View on Climate Change Can Spur Action in North America
October 22, 2015 | Jeffrey Daigle
The pope believes we should take action to stall man-made climate change. China’s President Xi is capping his country’s carbon emissions and moving to renewables. Global initiative RE100 is getting organizations to commit to adopting renewable sources. Can these events change US policy?
Putting Our Money Where Our Mouth Is: E Source’s Investment in EV Workplace Charging
October 8, 2015 | Meredith Ledbetter
We love when we can implement our own advice. Three years ago, we installed an electric vehicle (EV) charging station at the E Source headquarters in Boulder, Colorado. The installation has helped promote EV adoption among employees. Read our report to learn how other businesses can adopt EVs.
Celebrating CX Day at E Source
October 6, 2015 | Wayne Greenberg
CX Day is a global celebration of the companies and professionals who create great experiences for their customers. As CEO of E Source, I see CX Day as an opportunity to reflect on the people who make my job so rewarding—our customers.
Utilities Can Help Customers Self-Serve by Doing a Website Task Analysis
October 1, 2015 | Felicity Tucker
Getting customers to perform a task analysis on your website can help you identify the top reasons your customers visit your site. Armed with this information, you can design a website that meets customers’ needs and improves their experience with your brand.
TCPA Noncompliance? A Utility Nightmare
September 29, 2015 | Jeffrey Daigle
Failing to comply with the Telephone Consumer Protection Act (TCPA) can be a utility's worst nightmare, as the costs of noncompliance are terrifyingly high. Our recent report provides several strategies that can help protect you from a potentially bleak reality.
Insight I Wish I’d Had When I Worked on E-Billing Adoption
September 23, 2015 | Keenan Samuelson
It used to be my job at a nearby utility to increase paperless billing participation. It didn't take long for me to be humbled by the challenge. Now that I'm a researcher and have analyzed the topic more thoroughly, I can offer insightful advice. Read our recent report to learn more.
Why Utilities Will Be Tesla’s Biggest Battery Customers
September 18, 2015 | Jay Stein
Utilities use large-scale batteries for a wide variety of applications, such as regulating frequency and shifting excess supply to times of higher demand. If Tesla can actually deliver batteries at an installed price of $1,000 per kW or less, it has a good chance of competing in this market.
Battery Demand-Charge Management Looks Promising
September 16, 2015 | Jay Stein
To reduce monthly demand charges in commercial and industrial buildings, batteries charge up during times of low demand and discharge during peak times. This application is doing well in California, but as battery prices continue to drop, look for it to expand to additional markets.
Serifs, Swooshes, and CX: How Google’s Rebranding Got Us Talking About the Future
September 15, 2015 | Sarah Howie
Utility nation, you've been through radical reorgs and rebrandings. But what if you could remove the swoosh on your logo and get your customers thinking about something bigger? Like a future powered by a company whose leadership and vision they trust? Let's talk about it.
The Powerwall Will Expand the Market for Residential Backup Power
September 10, 2015 | Jay Stein
Just 2.5 percent of American homes feature backup power systems, but Tesla's new Powerwall battery has enough going for it that it stands a good chance of not only competing in this market but expanding it.