Welcome to the E Source blog! Our staff will share insights and observations about life at E Source, our events, our research, and other fun stuff.
How to pay your utility bill during COVID-19
April 9, 2020 | Lisa Schulte
You’re about to get your first utility bill after one month in COVID-19 confinement. If you think you’re going to have trouble paying it, we have advice on how to make payment arrangements with your utility, enroll in assistance programs, and manage your energy use to avoid debt after the crisis.
Corporate goodwill during COVID-19
April 6, 2020 | Joy Herbers
We’ve been tracking all the goodwill efforts utilities are making to support their customers, their employees, and their communities. It’s inspired us to do the same for utility companies across the US and Canada. During this crisis, our COVID-19 resource center is available to all utilities.
Is your utility ready for coronavirus?
March 12, 2020 | Jeffrey Daigle, Joy Herbers
How should you prepare for the impacts of coronavirus on your call center, your credit and collections policies, and your external communications? You’re used to helping people prepare for disasters, and you’ve seen customer satisfaction improve. Coronavirus is no different. You need to have a plan.
How your voice helps guide E Source research and content
March 6, 2020 | John McCracken
For more than 30 years, our customers have guided our research efforts. Now it's even easier to make your voice heard. Have you noticed the bright, new feature at the end of our reports, event recordings, and Ask E Source answers? We've added a brief survey!
Benchmarking utility customer experience management and strategy
March 4, 2020 | Eryc Eyl
The opportunities to improve the utility customer experience are nearly infinite, but most organizations don’t have the resources to tackle everything effectively. The E Source Customer Experience Survey can help you decide where to focus, but we need your help. Sign up today to participate!
E Source exchanges: Build your network to solve your most pressing challenges
February 24, 2020 | Sannie Sieper
Announcing E Source exchanges: solutions-driven virtual events where you can collaborate with E Source experts and industry leaders to address the most pressing challenges utilities are facing today.
What Are the Pros and Cons of Electrification in Today’s Market?
January 22, 2020 | Bill LeBlanc
Electrification is a hot topic in the energy industry and many utilities see it as a means to pursue broader energy, climate, and sustainability goals. Join an in-person training course to ensure your electrification efforts are beneficial.