Welcome to the E Source blog! Our staff will share insights and observations about life at E Source, our events, our research, and other fun stuff.


How Billing and Payments Can Make or Break the Utility Customer Experience

June 20, 2019 | Cindy Schweitzer

How do you optimize the billing and payment experience to ensure it meets your customers’ expectations? In the past few years, we’ve engaged with leading utilities to help them overhaul and optimize their billing and payments processes, with some pretty compelling results.

How Customers Feel About Climate Change, and How Utilities Are Addressing It

April 22, 2019 | Shelby Kuenzli
Climate change has been in the news for decades, but today people feel its effects personally. Utilities can improve their brand image by addressing their role in the changing environment and communicating their efforts to customers.

Are You Celebrating National Lineman Appreciation Day?

April 18, 2019 | Jeff Stoermer
April 18 is National Lineman Appreciation Day! We've gathered a few examples of how utilities are celebrating and showing their appreciation for line workers across the country.

Preparing Your DSM Portfolio for EISA Uncertainty

March 25, 2019 | Liza Minor

Is your DSM portfolio ready for the US Energy Independence and Security Act of 2007 (EISA) compliance date? Learn more about a recently proposed rule, how it affects utilities, and how to make sure you’re prepared for the uncertainty that the future may bring.

Charting a Path to Business Customer Satisfaction

March 6, 2019 | Devin Fink, Daniel Doutre
The wants and needs of business customers are always shifting, and when it comes to delivering and managing energy, priorities can evolve rapidly. We've compiled six insights to help you make sure you're meeting your business customers' expectations.

Should Your Utility Have a Mobile App?

February 21, 2019 | Keenan Samuelson
Today's customers want fast, easy experiences when interacting with utilities. A well-optimized mobile app can help them successfully manage their account with as little friction as possible.

How Will Your Utility Engage with Alexa and the Google Assistant?

February 8, 2019 | Essie Snell
Smart speakers have emerged as one of the most quickly adopted consumer electronic devices ever, and virtual voice assistants like Alexa and the Google Assistant are flourishing. Learn how E Source is working with Amazon and Google to help utilities embrace this new platform to meet myriad goals.

Super Bowl Ads, EVs, Spaceships, and Alexa: What Are Marketers Telling Us?

February 6, 2019 | Bill LeBlanc
In between the punting, tackling, and scoring of the big game itself, companies shelled out big bucks to promote their products, services, and brand during Super Bowl LIII. We take a look at a few of the more relevant ads to the utility industry.

What the Top 20 Technologies and Trends of 2018 Tell Us to Expect for 2019

February 4, 2019 | Jay Stein
For the energy-efficiency and distributed-energy sectors, 2018 was an action-packed year. The underlying forces that led to new technology trends are unlikely to diminish in this new year. We think many of these drivers are harbingers of what's to come in 2019.

How Utilities Assisted Furloughed Federal Government Employees During the Shutdown

January 29, 2019 | Jessica Bailis
Utilities across the US have stepped up to assist furloughed federal employees who endured financial hardships and were unable to keep up with their energy bills during the government shutdown.