Energy equity: Utilities can and should lead the way
February 10, 2021 | Sara Patnaude | 7 min read
There’s a problem hiding in the shadows that needs to be solved: high energy burden. More than a quarter of US households spend over 6% of their income on energy, forcing them to decide between necessities like food and heat. Utilities can help; DeAndrea Newman Salvador can show us how.
Can low-income consumers benefit from EVs? Yes, but maybe not in a traditional way
January 29, 2021 | Bill LeBlanc | 7 min read
Over the past two years, virtually every utility or government entity I’ve spoken with about electric vehicles has mentioned a desire to promote equity in electric transportation. But many are having trouble developing solutions. Why? Because they need to reframe the problem and ask new questions.
Gift-of-energy programs can help utilities spread the love on Valentine’s Day
January 21, 2021 | Lisa Schulte | 7 min read
Your customers are getting ready to spread the love on Valentine’s Day. Why not let them give the gift of energy? We’ve gathered utility program examples and explain how you can design and promote an offering that allows a friend or family member to pay some or all of their loved one’s bill.
The E Source Customer Care Service is now the Contact Center Optimization Service
December 21, 2020 | Amy Esensten | 2 min read
We’ve changed the name of the E Source Customer Care Service. You’ll now get best practices, actionable advice, and market research data from the Contact Center Optimization Service. The name is new, but we’re just as passionate about helping you deliver the best possible contact center experience.
COVID can’t contain Christmas cheer: Holiday lighting usage is up
December 17, 2020 | Joy Herbers | 7 min read
Americans are sending 2020 out in a blaze of Christmas-light glory. Compared to last year, they’ve already spent between 10% and 20% more on holiday décor, including lights. We compare incandescent and LED bulbs, explore TRMs for holiday lighting programs, and spotlight some recycling efforts.
Season’s greetings from E Source!
December 15, 2020 | Jeremy Fischer
You’ve come to expect over-the-top holiday cards from E Source, but that wasn’t possible this year. So instead we’ve curated a look back at our favorite moments from holiday card videos of the past and created an assortment of holiday-themed puzzles for you to enjoy. Happy holidays from E Source!
What the results of the US election mean for energy and climate
December 9, 2020 | Essie Snell | 4 min read
The results of the 2020 US elections will have lasting effects on energy and climate policy. We held a webinar with a leading energy and climate policy expert to get her thoughts on the energy impacts and opportunities for utilities following the November election. Here’s what we learned.
Utilities have an essential role to play in EV marketing. It’s time to step up
December 3, 2020 | Bill LeBlanc | 5 min read
Electric vehicle (EV) sales have been anemic, and automakers are hesitant to pump money into EV marketing like they do for high-margin vehicles. Utilities are uniquely positioned to be the primary promoter of EVs, and they stand to benefit from powering the shift toward clean electric fuel.
How to get citywide participation in your smart city planning efforts
November 30, 2020 | Nicole Pennington | 2 min read
Cities and utilities across the US and Canada can benefit from investing in smart city infrastructure and applications. Learn how the E Source Smart City Assessment tool helped the City of Ruston, Louisiana, get the insights it needed to move forward with smart city initiatives.
E Source data science services improve vegetation management
November 23, 2020 | Tom Martin | 5 min read
Advances in technology and predictive data science are providing new opportunities for utilities to evaluate vegetation-management processes, achieve operational efficiencies, and save money. The E Source GridInform solution can help utilities calculate a vegetation risk score and plan next steps.