Welcome to the E Source blog! Our staff will share insights and observations about life at E Source, our events, our research, and other fun stuff.


E Design Week: The Design-Thinking Workshop for Everyone

Adam Maxwell | October 24, 2019 | 3 min read
Join us for E Design Week, our design-thinking workshop focused on creating innovative, customer-facing products and services.

New Methodology Uncovers Top-Rated Utility Websites of 2019

Heather Hilgenkamp | October 8, 2019 | 3 min read
Check out how utility websites rated according to our updated study methodology. See the rankings and find out what makes for exceptional utility website experiences.

Who benefits from beneficial electrification?

Bill LeBlanc | September 12, 2019 | 6 min read
Done correctly, electrification has the opportunity to reduce carbon, lower rates for consumers, and make the grid run more efficiently. E Source has created a framework that shows how utilities, regulators, and government entities can more systematically make decisions around electrification.

Unlocking the Next Generation of Residential DSM Programs

Amy Schmidt | July 31, 2019 | 2 min read
As baselines rise and markets transform, program managers are looking for innovative ways to fill the savings gap. So what does the next generation of residential demand-side management programs look like? We hosted a workshop for program managers at our headquarters to find out.

Big Behavior Savings Drive Big Behavior Spending

Beth Fitzjarrald | July 18, 2019 | 3 min read
Utility behavior programs such as home energy reports are making a big difference on customer energy bills and helping utilities reach increasingly aggressive energy-savings goals. What makes them so popular and effective? We've been tracking these programs for years and can share our insights.

Come to the 2019 E Source Forum for the Content; Stay for the Fun

Jessica Rife | June 26, 2019 | 3 min read
Utility professionals from across the US and Canada come to the E Source Forum for the exceptional content, but they often stay for the fun. From optional tours to a casino night and even a ping-pong tournament, the Forum has something for everyone.

How Billing and Payments Can Make or Break the Utility Customer Experience

Cindy Schweitzer | June 20, 2019 | 4 min read

How do you optimize the billing and payment experience to ensure it meets your customers’ expectations? In the past few years, we’ve engaged with leading utilities to help them overhaul and optimize their billing and payments processes, with some pretty compelling results.

How Customers Feel About Climate Change, and How Utilities Are Addressing It

Shelby Kuenzli | April 22, 2019 | 5 min read
Climate change has been in the news for decades, but today people feel its effects personally. Utilities can improve their brand image by addressing their role in the changing environment and communicating their efforts to customers.

Are You Celebrating National Lineman Appreciation Day?

Jeff Stoermer | April 18, 2019 | 4 min read
April 18 is National Lineman Appreciation Day! We've gathered a few examples of how utilities are celebrating and showing their appreciation for line workers across the country.

Preparing your DSM portfolio for EISA uncertainty

Liza Minor | March 25, 2019 | 4 min read

Is your DSM portfolio ready for the US Energy Independence and Security Act of 2007 (EISA) compliance date? Learn more about a recently proposed rule, how it affects utilities, and how to make sure you’re prepared for the uncertainty that the future may bring.