Welcome to the E Source Blog! Our staff will share insights and observations about life at E Source, our events, our research, and other fun stuff.
Is There a Connection Between Political Affiliation and Energy-Related Actions and Perceptions?
November 7, 2016 | Sarah Hutson
Using brand-new 2016 Nielsen Energy Behavior Track Survey data, we sought to understand whether self-reported political affiliation shapes demand-side management program participation, support of renewable energy sources, energy provider perceptions, and more.
Enterprise Feedback Management: The Best Thing Since Sliced Bread
November 1, 2016 | Shawn Silzer
Enterprise feedback management represents a fairly radical notion for the utility industry because it's all about creating a dialogue between you and your customers. E Source experts can help you gather customer and employee feedback and use it to improve the customer experience.
Tales from the Cryptography
October 28, 2016 | Jeffrey Daigle
What should you be afraid this Halloween? Ghosts? Goblins? Witches? Nope. Internet security. We dive into the recent Mirai botnet attack that took down top performing websites across the country. Security should be a top consideration in utilities looking to leverage the Internet of Things.
More E Sourcers Are Saving the Planet, One Seed at a Time!
October 17, 2016 | Erin Johnson
Does your company support employee volunteer projects or participate in corporate philanthropy? E Source does! Staffers in Arizona and Colorado are harvesting seeds from native plants in the Southwest and Rocky Mountain regions to help maintain our natural habitats.
Blasting Off to Mars—and to Further Energy Savings
October 16, 2016 | Eric Wilczynski - Research Intern, Demand-Side Management
Innovation is de rigueur for the space industry. But what about for utility demand-side management (DSM) programs? In 2016, many utilities came up with innovative DSM programs that may not send a man to Mars, but they will increase the energy efficiency of their commercial customers.
Finding the Red Thread in Customer SegmentationHow Utilities Can Learn from the Stitch Fix Model
September 12, 2016 | Rachel Cooper
How can utilities optimize outreach and marketing efforts using segmentation and customer data? Join us at the Forum 2016 session "Understand, Find, and Engage Your Customers with Segmentation and Customer Data" to learn how a few standout utilities are focusing first and foremost on the customer.
Changing Behavior—for Efficiency and Waistlines
September 9, 2016 | Beth Fitzjarrald
Can't stop eating those cookies? Try moving them to the top shelf of your pantry. Simple behavior-change tools like this can help you reach your personal improvement goals, and they can also help you reach the participation and customer satisfaction goals you've set for your DSM programs.