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(DEFG) BTM: Navigating the beyond-the-meter regulatory waters
Jamie Wimberly | February 1, 2023
Join us for this quarterly update from the Meenan P.A. firm on home service contract and utility channel service contract regulation and legislation affecting members of the Beyond the Meter Working Group. The update will focus on state legislation and regulation, with additional federal insights.
Online event
Developing transportation electrification plans that equitably serve all customers
February 1, 2023
This case study explains how E Source helped a utility develop a multistate transportation electrification plan that would equitably serve all customers.
Case study
Looking back to look ahead: recap of utility contact center research and current trends analysis
Jamie Wimberly | January 31, 2023
Tim Montgomery, industry expert and E Source Utility Customer Research Consortium consultant, will recap the research we did four years ago with 10 utilities on future-proofing the contact center. Then, he’ll present current-state analysis of contact center trends and best practices.
Online event
UCRC annual state of the customer survey findings
Jamie Wimberly | January 24, 2023
Every year, the E Source Utility Customer Research Consortium conducts a national survey of more than 1,000 customers on requirements and preferences. We call this our “money ball” survey and use it to test our most basic assumptions of what drives utility customer value and satisfaction.
Online event
UCRC legacy series: Jim West
Jamie Wimberly | January 18, 2023
Our legacy series of webinars allows us to learn from recently retired utility executives. Jim West, former VP and chief customer officer at Memphis Light, Gas and Water and 40-year utility veteran, will be our first guest.
Online event
Saving time and relieving regulatory pain points with an E Source membership
January 18, 2023
This case study explains how an E Source membership saved a utility time and relieved regulatory pain points when seeking approval to expand its efficiency and demand-response offerings for its customers.
Case study
Validating water audits to meet annual water loss reporting requirements in California
January 18, 2023
This case study explains how the E Source Water Loss Consulting team partners with utilities to validate water audits and meet annual water loss reporting requirements in California.
Case study
Equity in a clean energy economy requires rethinking low-income rates
Irene Dimitry | January 18, 2023
Transitioning to a clean energy economy without first changing low-income rate design will adversely affect many of your at-risk customers. The time has come to design solutions that more directly and fundamentally reduce energy burdens for these customers.
Report
AMI: State of the industry and technology overview for water utilities
Jessica Kerr | February 16, 2023
To help your staff better understand advanced metering infrastructure (AMI), we’ll discuss the advantages and disadvantages of AMI platforms as they relate to water utilities and describe the factors that are critical for successfully choosing an AMI platform.
Online event
$250 per kWh: The battery price that will herald the terawatt-hour age
Sam Jaffe | December 21, 2022
By 2025, the US electrical grid will be fundamentally changed by batteries as a tidal wave of new stationary energy storage systems is installed. Underlying this transformational change is the plummeting cost of batteries. E Source experts break down what that means for utilities and the grid.
White paper
