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BTM your way: Messaging and positioning of utility BTM programs
Jamie Wimberly | May 11, 2023
Utility marketplaces are often the first place utilities go when exploring beyond-the-meter services, and it’s important to maximize the success of these marketplaces as a proving ground for future services. This assessment is meant as a first step in understanding what practices work well.
Online event
Beyond listening: Turning customer feedback into action
Chad Garrett | April 26, 2023
Utilities have an overwhelming amount of customer feedback available to them at all times through surveys, call transcripts, social media posts, focus groups, and more. But how are they to organize this mass of data and use it to create concrete improvements for customers?
Newsletter
Navigating the LIEIF Affordability Programs Database
Ben Nathan | May 9, 2023
Dive into the details of affordability programs through a database of utilities in the US and Canada. Learn what kind of programs and initiatives your peers are offering to aid low-income customers. Join this exchange to tour the database and help us improve it.
Online event
Achieving customer satisfaction goals with a deliberate approach to customer experience investments
April 20, 2023
This case study explains how E Source helped a multicommodity utility achieve its customer satisfaction goals with a deliberate approach to customer experience investments.
Case study
In partnership with E Source, the City of Tallahassee, Florida, continues its digital transformation with its deployment of a cutting-edge CIS
Sannie Sieper | April 25, 2023
This press release congratulates the City of Tallahassee, Florida, for its successful digital transformation. The E Source NavigateOne Methodology guided the customer information system and meter data management system implementation.
Press release
Developing a business case for prepay
Patrick Woodworth | April 24, 2023
Making waves in the world of prepay. In this exchange, we’ll discuss how to develop a sophisticated business case for prepay billing that will ultimately aid utilities when designing a new prepay program.
Online event
Streamlining the customer experience with next-level AMI Day 2 opportunities
April 6, 2023
This case study explains how the E Source Technology Planning and Implementation Consulting team helped a utility take advantage of its AMI Day 2 opportunities to improve the customer experience.
Case study
Creating customer-centric DSM programs
Erin Penksa | April 5, 2023
Host Bryan Jungers welcomes to the podcast Tom Lienhard, executive consultant to E Source, and Barend Dronkers, product strategist for Customer Energy Solutions at E Source, to talk about DSM programs and what utilities should be doing to keep them moving forward to benefit customers.
Podcast
Developing comprehensive utility programs for low- and moderate-income customers
February 16, 2023
E Source and EEI brought together three utilities to help them better understand their LMI customers’ energy challenges and help them design solutions to help them manage their utility bills using a three-phase initiative that combines data science, ethnography, and design thinking.
Case study
Using analytics to enhance the customer experience and predict satisfaction
Chad Garrett | May 16, 2023
Join us to learn how to develop a high-impact customer experience roadmap using an analytics-based approach to forecast how your efforts will affect your customer metrics. We’ll explain how E Source helped a utility client navigate an IT transformation without losing sight of customer satisfaction.
Online event
