Demand-side management (DSM)
Most recent content on this topic
The demand-side management customer journey for income-qualified customers: An E Source multiclient study
Ben Nathan | March 26, 2025
Join us to learn about a new multi-client study that uses customer journey mapping to better understand and improve the income-qualified customer experience of demand-side management (DSM) programs.
Online event
How labor analytics can empower your utility to achieve program goals
Ben Nathan | December 11, 2023
Join us to explore the role of labor analytics in helping utilities reach and exceed their goals related to energy conservation, clean energy, emission reductions, and community engagement . Learn how labor analytics is a pivotal, yet underutilized, element in the clean energy transition.
Online event
Defining an ideal program strategy for portfolio optimization
August 17, 2023
This case study explains how E Source experts and research tools helped a Northeast utility define an ideal program strategy for portfolio optimization.
Case study
LMI customer perspectives: Findings from the LIEIF DSM survey
Ben Nathan | August 22, 2023
From COVID to inflation, low- and moderate-income customers have faced numerous economic challenges in recent years. Their experiences with and expectations for utility service and demand-side management offerings are important to understand so you can adjust your offerings to meet customer needs.
Online event
Creating customer-centric DSM programs
Erin Penksa | April 5, 2023
Host Bryan Jungers welcomes to the podcast Tom Lienhard, executive consultant to E Source, and Barend Dronkers, product strategist for Customer Energy Solutions at E Source, to talk about DSM programs and what utilities should be doing to keep them moving forward to benefit customers.
Podcast
Strategies for income-qualified program enrollment and customer eligibility
Ben Nathan | March 13, 2023
Join this exchange to learn how to optimize customer eligibility, qualification, and verification strategies to encourage enrollment in your programs for low- and moderate-income customers.
Online event
Saving time and relieving regulatory pain points with an E Source membership
January 18, 2023
This case study explains how an E Source membership saved a utility time and relieved regulatory pain points when seeking approval to expand its efficiency and demand-response offerings for its customers.
Case study
E Source Forum 2022 is prepared to Empower the Sustainable Utility
Sannie Sieper | August 3, 2022
This press release highlights the 35th anniversary of the E Source Forum and announces the two keynote speakers: Jennifer Montague, senior vice president and chief customer officer of NiSource, and Quinn Parker, founder and CEO of Encolor.
Press release
The energy equity framework that benefits customers, utilities, and underserved communities
Jesse Hitchcock, Liza Minor, Ben Nathan, Vince Ruggeri, Amy Schmidt, Sarah Baker, Miriam Stein | March 10, 2022
Diversity, equity, and inclusion isn’t a new concept for utilities, but there is a new energy equity movement sweeping the utility industry. In this white paper, we present our energy equity framework that will benefit customers, utilities, and underserved communities.
White paper
Expanding demand-response capabilities within underserved commercial sectors
February 1, 2022
Learn how E Source Management Consulting helped a multinational manufacturer incorporate demand-response capabilities into its products to enable end-use customers to participate in utility DR programs and create a new market.
Case study
