Online event

LMI customer perspectives: Findings from the LIEIF DSM survey

From COVID to inflation, low- and moderate-income customers have faced numerous economic challenges in recent years. Their experiences with and expectations for utility service and demand-side management offerings are important to understand so you can adjust your offerings to meet customer needs.
August 22, 2023 | 9:00 am-10:00 am EDT

NOTE: This event has already taken place. See below for recording and event description.

Download the slides | LMI customer perspectives: Findings from the LIEIF DSM survey (PDF)

Join us as we share the findings from our survey of 1,000 low- and moderate-income (LMI) consumers. We wanted to understand LMI consumers’ perspectives and attitudes around utility bill affordability, energy-saving behaviors, and their utilities’ income-qualified demand-side management (DSM) offerings. We’ll test basic assumptions about LMI customer strategy in the utility sector and identify potential solutions to challenges related to income-qualified DSM programs.

Speakers:

Jamie Wimberly, Senior Vice President, Customer Strategy Solutions, E Source

Ben Nathan, Director, Affordability and Equity, E Source

Rachel Cooper, Director, Market Research, E Source

Questions about this event? Send us a message.

Ben Nathan