Insight

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6 ways community partnerships can boost LMI customer enrollment in weatherization programs

Low- and moderate-income (LMI) customers are interested in utility weatherization programs, but participation in this customer group is often low because of a lack of awareness, complicated enrollment processes, and financial, structural, and institutional barriers.There’s a lot of room
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Equity and the utility customer: Highlights from 2023 customer survey findings

Equity is at the nexus of the relationship between customers living in frontline communities and their local utility. And findings from two of our E Source Affordability and Equity annual surveys emphasized that point. The surveys aimed to probe further into what frontline customers and
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5 creative approaches to utility payment assistance programs

Coming out of the COVID economy and into an inflationary one has left a lot of utilities with a lot of debt, as many low- and moderate-income (LMI) customers have struggled to keep up to date with payments. Managing arrears while maintaining flexibility for struggling customers is a balancing
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Strategic perspectives on managing the affordability challenge

More than 60% of low- and moderate-income (LMI) households in the US face a high energy burden, with some paying more than 20% of their income on their utility bills. Many LMI customers report trouble paying their bills or forgoing other household needs to pay their bills, with almost a third
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