Ben Nathan leads E Source's research and advisement to utilities on energy affordability and equity. He specializes in identifying and sharing leading strategies and fostering collaborations to assist utility industry clients in their efforts to better serve income-qualified and other vulnerable populations. Before he joined E Source, Ben worked at the US Department of Energy, US Environmental Protection Agency, and the National Renewable Energy Lab, where he assisted federal, state and local government, and tribal partners in clean energy planning and air and water protection.
Ben Nathan
Director, Affordability and Equity
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Topical expertise
Energy equity
Electric vehicle (EV) programs
Renewable energy programs
Demand-side management (DSM)
Energy efficiency programs
Content by this author
The low- and moderate-income customer energy assistance journey
April 23, 2025
Join us to learn about this landmark, energy assistance LMI customer journey mapping multiclient study, its key findings, and recommendations.
The demand-side management customer journey for income-qualified customers: An E Source multiclient study
March 26, 2025
Join us to learn about a new multi-client study that uses customer journey mapping to better understand and improve the income-qualified customer experience of demand-side management (DSM) programs.
Utility executives share their perspectives on energy equity
January 20, 2025
Check out recorded interviews with utility leaders on the importance of energy equity in the utility industry, how we can make real progress toward achieving it, and the role utilities, their partners, and E Source can play in getting there.
6 ways community partnerships can boost LMI customer enrollment in weatherization programs
June 27, 2024
Low- and moderate-income customers face unique barriers when trying to participate in weatherization programs. In this blog, we highlight six ways community partnerships can help support weatherization program enrollment and delivery.
The energy assistance customer journey: Mapping and improving the experience for low-income customers
June 13, 2024
Join us to learn how you can use customer journey mapping to better understand the current customer journey and improve the low-income customer experience. We’ll discuss what everyone involved can do to make a difference, including utilities, agency partners, and customers.