Jamie Wimberly

Topical Expertise Corporate communicationsCustomer engagementCustomer experience (CX)Energy equityProgram designStrategy

About the Author

Jamie Wimberly has more than 25 years of experience in energy, working with leading technology innovators, executive teams at major investor-owned utilities and energy retailers, thought leaders, and regulators. His expertise includes general management and operational consulting, customer engagement and strategy, program and offering design, marketing and communications, and customer service. Before founding DEFG (which was acquired by E Source in 2022) and serving as its CEO, Jamie cofounded and served as president of the Center for the Advancement of Energy Markets, a nonprofit think tank focused on the energy sector. He served as vice president of the Consumer Energy Council of America, the oldest public interest organization in the nation focusing on energy, telecommunications, and other network industries providing essential services to consumers. Jamie earned his MA in international economics with a focus on energy at Johns Hopkins School of Advanced International Studies.

Insight

How utility bills affect customer satisfaction and affordability

May 11, 2026

Utilities are underestimating the financial risk of affordability

Affordability pressure is becoming a financial risk for utilities. As bills rise and household budgets tighten, customers make trade‑offs that can lead to missed payments and slower repayment.Recent data shows that many customers are already under financial strain. In February 2026, E

Aerial view of a suburban neighborhood with houses, roads, and green spaces

Equity and the utility customer: Highlights from 2023 customer survey findings

Equity is at the nexus of the relationship between customers living in frontline communities and their local utility. And findings from two of our E Source Affordability and Equity annual surveys emphasized that point. The surveys aimed to probe further into what frontline customers and