Jamie Wimberly has more than 25 years of experience in energy, working with leading technology innovators, executive teams at major investor-owned utilities and energy retailers, thought leaders, and regulators. His expertise includes general management and operational consulting, customer engagement and strategy, program and offering design, marketing and communications, and customer service. Before founding DEFG (which was acquired by E Source in 2022) and serving as its CEO, Jamie cofounded and served as president of the Center for the Advancement of Energy Markets, a nonprofit think tank focused on the energy sector. He served as vice president of the Consumer Energy Council of America, the oldest public interest organization in the nation focusing on energy, telecommunications, and other network industries providing essential services to consumers. Jamie earned his MA in international economics with a focus on energy at Johns Hopkins School of Advanced International Studies.
Jamie Wimberly
Content by this author
Future-proofing the utility contact center
E Source is launching a project focused on future-proofing the utility contact center to work with and guide utilities wanting to improve their contact center operation with our experts, data, market research capabilities, and numerous research reports that spans the industry.
The energy assistance customer journey: Mapping and improving the experience for low-income customers
Join us to learn how you can use customer journey mapping to better understand the current customer journey and improve the low-income customer experience. We’ll discuss what everyone involved can do to make a difference, including utilities, agency partners, and customers.
Managing the affordability crisis
The traditional approaches to keeping customers current and out of debt aren’t working as intended. We’ll be discussing alternative approaches to arrearage management, as well as how to use data science to be much more proactive and precise.
Equity and the utility customer: Highlights from 2023 customer survey findings
Equity is at the nexus of the relationship between customers living in frontline communities and their local utility. And the results from two of our annual surveys emphasized that point. Here are a few highlights from a recent webinar where we shard those survey results.
The utility affordability crisis: A call to simplify access to energy assistance programs
With more than 60% of low-income households in the US facing a high energy burden, we’re taking the next step with a petition to urge utilities, regulators, and other industry partners to make it easier for customers to access critical, available energy assistance and affordability services.