Insight
Utilities are underestimating the financial risk of affordability
Affordability pressure is becoming a financial risk for utilities. As bills rise and household budgets tighten, customers make trade‑offs that can lead to missed payments and slower repayment.Recent data shows that many customers are already under financial strain. In February 2026, E
Equity and the utility customer: Highlights from 2023 customer survey findings
Equity is at the nexus of the relationship between customers living in frontline communities and their local utility. And findings from two of our E Source Affordability and Equity annual surveys emphasized that point. The surveys aimed to probe further into what frontline customers and