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Download the slides | Managing the affordability crisis (PDF)

There’s a growing affordability crisis in the utility sector. The traditional approaches to keeping customers current and out of debt aren’t working as intended. In this webinar, we’ll discuss alternative approaches to arrearage management, as well as how to use data science to be much more proactive and precise.

You’ll learn:

  • Industry trends on affordability
  • Alternative approaches to payment arrangements to manage arrears
  • Ways utilities have successfully used data science to limit and manage arrears


Jamie Wimberly, Senior Vice President, Utility Customer Strategy, E Source
Bob Cooke, Executive Consultant, E Source
Tom Martin, Vice President of Commercialization, Data Science, E Source

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