Customer accounts | E Source

Customer accounts | E Source

Increase income-qualified DSM program uptake by improving your customer enrollment and verification strategy

Using data-driven insights to design a meaningful payment assistance campaign for LMI customers

This case study shows how JEA used data and customer insights to design a more effective, empathetic payment assistance campaign for low- and moderate-income (LMI) customers.

What are best practices for noting gender in customer accounts?

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What are best practices for noting gender in customer accounts?

When a contact center representative (CSR) assumes a caller’s gender based on the sound of their voice, it can lead to confusion and poor customer service. Find out how to train your CSRs to be more gender inclusive and better support customers.