Customer Experience Strategy Service
Most recent content on this topic
Understanding low- and moderate-income customers’ needs through data science and ethnography
Sara Patnaude | May 25, 2022
To best serve low- and moderate-income (LMI) customers, utilities need to understand them at a granular level. Data science and ethnography can help us treat LMI customers as an Audience of One so we can develop holistic, equitable solutions that will address the root causes of LMI challenges.
Newsletter
Why energy equity is a win-win for utilities, cities, and customers
Jeremy Fischer | April 14, 2022
In this episode of PowerTalking, Dr. Tony Reames, senior adviser of energy justice at the US Department of Energy, and Ben Nathan, lead analyst for E Source Customer Energy Solutions, discuss how energy equity can benefit utilities, cities, and their customers.
Podcast
The energy equity framework that benefits customers, utilities, and underserved communities
Jesse Hitchcock, Liza Minor, Ben Nathan, Vince Ruggeri, Amy Schmidt, Sarah Baker, Miriam Stein | March 10, 2022
Diversity, equity, and inclusion isn’t a new concept for utilities, but there is a new energy equity movement sweeping the utility industry. In this white paper, we present our energy equity framework that will benefit customers, utilities, and underserved communities.
White paper
E Source acquires AAC Utility Partners to help utilities accelerate their transformation to digital, data-driven organizations
Sannie Sieper | January 4, 2022
This press release announces the acquisition of AAC Utility Partners, a leader in CISs and other critical operational systems. With this acquisition, E Source can now partner with utilities to successfully deliver operational systems and fully leverage the cloud and predictive data science.
Press release
How our heartbeats can help create better EV ads
Jeremy Fischer | December 6, 2021
In this episode of PowerTalking, we hear from Laura Beavin-Yates of Immersion Neuroscience and E Source’s Rachel Cooper to learn about an exciting collaboration that produced guidance for using ads and messaging to change consumer behavior around EV adoption.
Podcast
E Source acquires WSO, enhances capabilities for water utilities
Sannie Sieper | November 2, 2021
This press release announces the acquisition of Water Systems Optimization (WSO), a leader in all aspects of water-loss management. With this acquisition, E Source adds unparalleled water-loss expertise and becomes the premier service provider for municipalities and water utilities.
Press release
E Source prepares for its first hybrid utility conference
Sannie Sieper | August 31, 2021
This press release highlights the opening and closing keynote speakers for the E Source Forum 2021, an annual conference in Denver for utility professionals.
Press release
Humans versus machines
Jeremy Fischer | August 30, 2021
In this episode of PowerTalking, we hear from Ted Schultz, E Source CEO, and Adam Maxwell, a managing director of E Source Management Consulting, as they compare the merits of ethnographic research and data science.
Podcast
Improving your customers’ outage experience
Eryc Eyl | September 15, 2021
An electric outage is a moment of truth for utilities and their customers. Join this exchange to learn how to transform an outage from an experience that dissatisfies customers to one that builds greater satisfaction and loyalty.
Online event
Applying VOC strategies to transform every customer journey
Sara Patnaude | June 24, 2021
As customer expectations and demands continue to change, utilities need to design and implement customer journeys that reflect their needs, wants, and preferences. Wondering where to begin on the customer-journey transformation? Ethnographic research may be your answer.
Newsletter
