Customer Experience Strategy Service
Most recent content on this topic
Key learnings from the E Source Forum 2022
Rachel Reiss Buckley | November 9, 2022
Learn how the E Source Forum 2022 empowered utilities on their path to becoming a Sustainable Utility. Our thought leaders will share takeaways from each track and provide actionable advice related to equity, mobility, customer experience, marketing, programs, and distributed energy resources.
Online event
Working Together for an Equitable Energy Future
Ben Nathan | August 25, 2022
Watch the recordings and download the presentations from the 2022 Equity in a Clean Energy Economy workshop.
Online event
5 tips for creating an effective high-bill alert program
Dannah Moore, Lisa Schulte | August 30, 2022
High-bill alerts let your customers know when they’re likely to have a costly bill based on their energy usage. A well-designed high-bill alert program can reduce the number of calls your contact center receives from upset customers who have high energy bills.
Report
E Source congratulates Tualatin Valley Water District and Clean Water Services on a successful CIS digital transformation
Sannie Sieper | August 16, 2022
This press release congratulates Tualatin Valley Water District and Clean Water Services for their successful customer information system (CIS) digital transformation. E Source assessed current and future business and technology needs and developed RFPs for the CIS project.
Press release
E Source Forum 2022 is prepared to Empower the Sustainable Utility
Sannie Sieper | August 3, 2022
This press release highlights the 35th anniversary of the E Source Forum and announces the two keynote speakers: Jennifer Montague, senior vice president and chief customer officer of NiSource, and Quinn Parker, founder and CEO of Encolor.
Press release
E Source and DEFG’s Equity in a Clean Energy Economy Collaborative to host public workshop to address an equitable energy future
Sannie Sieper | July 28, 2022
This press release highlights the Working Together for an Equitable Energy Future Virtual National Workshop 2022, hosted by E Source and DEFG’s Equity in a Clean Energy Collaborative. This public workshop is meant to discuss new approaches and tools to ensure energy affordability and equity.
Press release
E Source introduces Digital Grid Solutions
Sannie Sieper | July 19, 2022
This press release introduces E Source Digital Grid Solutions, a comprehensive decision-support tool that enables utilities to make critical operations and maintenance and capital investment decisions based on risk and ROI.
Press release
E Source acquires DEFG to become the leader in equity solutions for utilities
Sannie Sieper | July 14, 2022
This press release announces the E Source acquisition of Distributed Energy Financial Group (DEFG). DEFG is a utility customer research and advisory firm with expertise in low income, equity, and customer experience.
Press release
Delia D. Patterson joins E Source advisory board
Sannie Sieper | June 1, 2022
This press release announces the addition of Delia D. Patterson, senior vice president of Advocacy & Communications and general counsel at the American Public Power Association, to the E Source advisory board.
Press release
Calculating the value of CX
Eryc Eyl, Katie Ruiz | June 2, 2022
One of the biggest challenges in making the business case for customer experience (CX) initiatives is turning intangible concepts into a tangible ROI. Learn which CX metrics affect business outcomes and how to calculate the ROI of CX in this report.
Report
