Customer Experience Strategy Service
Most recent content on this topic
Connect with utility customers like they’re an audience of one
Rachel Buckley | November 19, 2020
During COVID-19, utilities have the unique opportunity to improve how they engage with customers in a more personal and proactive way. Utilities can use quantitative and qualitative data to understand their customers as individuals—or as an audience of one—and predict which actions they’ll take.
Newsletter
What utilities can do to improve energy equity
Laura Beausire | December 15, 2020
Traditionally, utilities have approached customers as equals, offering them one-size-fits-all solutions. But equality doesn’t equal fairness. You need to be offering tailored solutions to your customers to improve energy equity. Learn how in this report.
Report
The top 10 sessions from the 2020 E Source Forum
Jeremy Fischer | October 26, 2020
At this year’s E Source Forum, we featured 27 sessions across two days and four themes: postpandemic recovery, decarbonization, utility of the future, and serving vulnerable communities. Find out which sessions were most popular, catch up on the key takeaways, and watch the session recordings.
Report
E Source brings acquired brands under its umbrella, expands data science and consulting offerings for utilities and cities
Sannie Sieper | October 1, 2020
Utility-focused data science company E Source introduces its new logo and website, designed to bring its newly acquired companies under the E Source brand.
Press release
Top-notch smart city planning: Ruston’s holistic, inclusive, and digital results
Nicole Pennington | September 17, 2020
Many communities are interested in taking steps toward becoming an efficient and sustainable smart city, but the overwhelming technology options on the market today may be holding them back. During this webinar, we walked through one city's approach.
Online event
Reimagining electricity pricing to meet beneficial-electrification and carbon-reduction goals: Now’s the time for big changes
Bill LeBlanc | October 28, 2020
Come hear two national experts talk about pricing in the context of electrification and carbon reduction.
Online event
How E Source research and advisory services enable water utilities to optimize customer service and communications
Aleana Reeves | October 26, 2020
Wondering how to achieve better customer engagement? Join us to learn how E Source’s research and advisory offerings can help water utilities improve credit and collections, customer service, and communications.
Online event
The electrification framework that benefits customers, the grid, and the planet
Luke Currin, Steven Day, Bryan Jungers, Bill LeBlanc, Ryan Odell, Jay Stein, Tim Stout, Kevin Andrews, Gabe Cuadra | September 8, 2020
Electrification is the increased adoption of electric end-use technologies. Utilities and governments see electrification as a way to reach their energy, climate, and sustainability goals. This E Source white paper can help organizations develop electrification strategies that benefit everyone.
White paper
E Source announces winners of fourth annual Achievements in Customer and Employee Experience
Sannie Sieper | September 3, 2020
This press release announces the winners of the annual E Source Achievements in Customer and Employee Experience, which recognizes utilities that have implemented projects that have noticeably improved the experience of their customers and employees.
Press release
Your utility may not be ready to go back to work, but it can go forward
Joy Herbers | August 26, 2020
It’s clear that utility staff won’t be rushing back to the office any time soon. In the meantime, how do you continue to engage staff at home and help them connect with one another and their managers?
Newsletter
