Customer Experience Strategy Service
Most recent content on this topic
Using analytics to enhance the customer experience and predict satisfaction
Chad Garrett | May 16, 2023
Join us to learn how to develop a high-impact customer experience roadmap using an analytics-based approach to forecast how your efforts will affect your customer metrics. We’ll explain how E Source helped a utility client navigate an IT transformation without losing sight of customer satisfaction.
Online event
Storms are coming: The power of predictive analytics for storm response, restoration, and outage communications
Jessica Kerr | May 10, 2023
As the intensity of storms increases, utilities are often faced with more damage to their infrastructure than in past decades. Using predictive analytics during storm preparation and response, we can better manage these events. Learn how E Source Data Science can help with storm outage prediction.
Online event
How PG&E applied findings from the E Source Website Benchmark study to achieve digital equity
March 14, 2023
This case study explains how an E Source membership and the E Source Website Benchmark study helped PG&E achieve digital equity.
Case study
E Source selected to design, build, and operate New York’s Integrated Energy Data Resource platform
Sannie Sieper | December 12, 2022
This press release announces the selection of E Source by the New York State Energy Research and Development Authority to develop New York’s Integrated Energy Data Resource (IEDR) platform.
Press release
Meet the E Source Mobility Service
Rachel Buckley | December 6, 2022
Utilities are facing an unusual opportunity problem: to integrate electric transportation into their portfolio of offerings and the grid. During this webinar you’ll meet our team of global mobility experts and learn how E Source’s research and advice can help solve your biggest mobility challenges.
Online event
How to make your utility programs more equitable
Dannah Moore | November 10, 2022
Quinn Parker, founder and CEO of Encolor, closed out E Source Forum 2022 by defining what it means to operationalize equity in utility programs. Here are three actions you can take at your utility to make your programs more equitable.
Report
EV managed charging
Erin Penksa | November 1, 2022
Host Bryan Jungers welcomes to the podcast Stephanie Leach, principal business analyst at BGE, and Jesse Hitchcock, senior analyst for Customer Energy Solutions at E Source, to discuss concerns about how EV charging may affect the distribution grid.
Podcast
The quilt for a better tomorrow: A metaphor for the Sustainable Utility
Joshua Sorensen | November 7, 2022
We were honored to have NiSource’s Jennifer Montague deliver the opening keynote at the E Source Forum 2022. Discover why she thinks utilities should use quilting as a guide for planning for a sustainable energy future and how the four main parts of a quilt represent vital parts of the plan.
Report
Applying an Audience of One approach to better understand and serve LMI customers
Filomena Gogel | December 1, 2022
The E Source Audience of One approach helps utilities build relationships with customers on an individual basis, connecting the right programs to the right audience by understanding behavior. Join us to see how we used this approach to design solutions for low- and moderate-income (LMI) customers.
Online event
Forging a path to a brighter energy future for all
Ben Nathan | October 27, 2022
Energy equity continues to be the priority for many in the utility industry. And we don’t expect these important efforts to lose momentum any time soon. Let’s reflect on what the utility industry has accomplished so far, based on each element of the E Source energy equity framework.
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