Nick Lenssen focuses on strategic, technology, and market issues for disruptive energy technologies, particularly renewable energy and distributed energy. In 1997, he was founding director of the E Source Distributed Energy Service. Nick has contributed to dozens of consulting engagements focused on markets for novel technologies, including combined heat and power, fuel cells, wind energy, and solar photovoltaics, both at E Source and at EPRI Solutions Inc. More recently, he directed North American market intelligence for the Danish wind turbine manufacturer Vestas.

Joy Herbers researches, writes, and edits reports across all E Source services. As the company’s content strategist, she leads enterprise-wide content strategy initiatives. Before teaming with E Source, Joy worked as an editor and copywriter at a business-to-business (B2B) marketing firm whose clients included IBM, SAP, and Cisco. She holds a BA in English with a minor in French from the University of California at Davis.

Chad Garrett advises organizations across the energy industry on strategies for improving customer relationships. He specializes in advanced analytics, which underlies his work in demand-side management (DSM) potential studies, customer segmentation, and distributed energy resource planning. In addition, Chad is an expert in account management, business contact center and B2B marketing strategy.Chad has led the development of successful and groundbreaking software, data analytics, and market research products during his 10 years with E Source.

Eryc Eyl is committed to preserving, protecting, and promoting dignity in work and business for both customers and employees. His expertise in customer experience, employee engagement, leadership, workplace culture, and change comes from more than three decades in high tech, telecommunications, consumer goods, and the utility sector. He also coached and consulted with clients across a variety of industries. Eryc earned an MA from the University of Colorado, a BA from Vassar College, and is a Certified Customer Experience Professional.

Daniel Doutre brings more than 30 years of experience defining, organizing, and analyzing market research data to the E Source team. From semiannual, multinational product usage trackers to overnight political snap polls, his lengthy career has been committed to providing high-quality, relevant information to major corporate clients including those in the media, energy, financial, political, healthcare, and consumer products fields. Daniel has a BS in marketing from the University of Northern Colorado.

Jeffrey Daigle is an expert on contact center operations, customer experience, channel design, operations, digital engagement, and journey mapping. For Jeffrey, all channels can serve to delight the customer, transform behavior, and result in positive outcomes for both the customer and the organization. When he isn’t evangelizing customer experience, working on a consulting project, or writing an article, Jeffrey is dissecting the latest technology. He holds a BAS in communication and French from the University of Colorado and is a Certified Customer Experience Professional (CCXP).

Rachel Cooper is responsible for strategic planning, account engagement, team management, and project execution. She manages and oversees the market research studies conducted at E Source and works collaboratively across the research department to publish data and findings with one goal in mind: to help E Source members better understand and interact with their own customers. Rachel has led the development of successful and groundbreaking software, data analytics, and market research products during her 13 years with E Source.

Rachel Reiss Buckley has followed the rise of smart technologies as they have grown to enable customer-centric demand response, energy efficiency, electrification, and distributed energy resources. She has also followed the evolution of demand-side management (DSM) departments as they transition into customer energy solutions teams. Today, as a member of the E Source senior team, Rachel oversees the Customer Energy Solutions portfolio of services to position the company as an essential utility partner.

Lisa Schulte helps utilities improve their customer experience, customer care operations, and digital experiences with customer data and feedback. She spends her time writing reports, providing one-on-one guidance to utility members, and leading events like leadership councils, web conferences, and peer sharing calls. Lisa previously worked at a market research firm working with brands including Clorox, Kingsford, Burt’s Bees, Paulaner, and Disney Interactive. Lisa holds dual degrees from Colorado State University.

Susanne Riis is responsible for member success and overall account engagement, providing superior customer service, member onboarding, training, and giving input to marketing and research regarding customer perceptions and needs. She serves as a primary point of contact for utility members, acting as a concierge into E Source products, services, research, tools, and consulting. Susanne's experience spans almost 20 years in marketing, sales, and account management working with clients in numerous industries, including solar as well as software and website localization.