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Stay connected to the ideas shaping utility innovation. Our insights highlight trends and perspectives at E Source — explore content that inspires new approaches and informed decision-making.

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Arrearages negatively impact utilities and their customers Wrangling market effects in the Wild West of heat pump interventions Standout CIS transformations start with clarity, not just technology
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Daniel Doutre

Topical Expertise Customer experience (CX)Customer satisfaction (CSAT)Large businessesSmall and midsize businesses
About the Author

Daniel Doutre has more than 30 years of experience designing, organizing, and analyzing market research. His work helps clients across the energy sector apply rigorous research methods to make informed strategic decisions. Over the course of his career, Daniel has led research efforts spanning product usage tracking, market analysis, and rapid‑response studies across multiple industries. He holds a BS in business administration from the University of Northern Colorado 

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