E Source Digital Grid Solutions: Vegetation Management
Learn more about how E Source Digital Grid Solutions can help you make the most of your vegetation management operations.
E Source Digital Grid Solutions: Capital Optimization
Learn more about how E Source Digital Grid Solutions can help you evolve your data-driven decision-making.
E Source acquires DEFG to become the leader in equity solutions for utilities
E Source, the data authority for the utility industry, announced today that it has acquired Distributed Energy Financial Group (DEFG).
DEFG is a utility customer research and advisory firm with expertise in low income, equity, and customer experience. DEFG’s five collaborative groups serve over 50 of the largest utilities in the US and Canada, giving the leaders of these companies access to insights that help them better serve their customers and meet organizational goals.
E Source introduces Digital Grid Solutions
E Source, the data authority for the utility industry, is pleased to introduce game-changing technology at scale: E Source Digital Grid Solutions. Framed by a fresh, data-driven approach and supported by industry-leading research and solution services, Digital Grid Solutions help utilities solve the most pressing financial and operational challenges on their path to becoming a “The Sustainable Utility: Data takes center stage”.
The first five steps to a successful CIS implementation
Updating your customer information system (CIS) will affect nearly every employee and function within your utility. But a CIS project is more than just a technological change. It requires organizational and individual change to deliver its expected benefits.
E Source and DEFG’s Equity in a Clean Energy Economy Collaborative to host public workshop to address an equitable energy future
Registration is open for the Working Together for an Equitable Energy Future Virtual National Workshop 2022, hosted by E Source and DEFG’s Equity in a Clean Energy (ECEE) Collaborative. The workshop is open to the public.
The ECEE Collaborative is assembling stakeholders to discuss new approaches and tools to ensure affordability and equity in the US transition to clean energy.
What are best practices for noting gender in customer accounts?
Q:What are best practices for noting gender in utility customer accounts?
A:Contact center representatives (CSRs) can incorrectly assume a customer’s gender based on their voice, resulting in discomfort for your customers. We recommend creating gender-inclusivity policies at your utility and training your CSRs to avoid assuming a customer’s gender identity or pronouns.
E Source Forum 2022 is prepared to Empower the Sustainable Utility
E Source is thrilled to announce that 2022 marks the 35th year of the annual E Source Forum. To celebrate, the Forum will facilitate networking and collaboration among utility professionals from across the US and Canada, while offering information and best practices from highly regarded industry experts. The conference will be held at the Sheraton Denver Downtown, September 13–16, 2022.
E Source congratulates Tualatin Valley Water District and Clean Water Services on a successful CIS digital transformation
E Source congratulates Tualatin Valley Water District (TVWD) and Clean Water Services (CWS) for its successful digital transformation to a new customer information system (CIS).