Eryc Eyl is committed to improving the experience of work and business for employees and customers. His expertise in customer experience, employee engagement, organizational culture, and change comes from more than two decades of experience in high tech, telecommunications, consumer goods, and the utility sector, as well as from coaching and consulting with clients in a variety of industries. Eryc earned an MA from the University of Colorado and a BA from Vassar College, and is a Certified Customer Experience Professional. He’s a recognized expert on work-life balance and is certified in organizational culture and change management.
Content by this author
Since May 30, we’ve seen 21 utilities across the US and Canada issue public statements of support for the Black Lives Matter movement. Like our utility customers, E Source supports Black Lives Matter and the broader movement for inclusion, diversity, equity, and access.
The opportunities to improve the utility customer experience are nearly infinite, but most organizations don’t have the resources to tackle everything effectively. The E Source Customer Experience Survey can help you decide where to focus, but we need your help. Sign up today to participate!
Utilities that want to become more customer-centric need to do more than just implement new technology, increase first-contact resolution, and update their branding. They need employees in all functions and at all levels to think and work in customer-centric ways.
BGE used E Source research, resources, and customer experience (CX) expertise to engage employees across the organization in CX. As a result, the utility moved up three places among its peers in the J.D. Power Electric Utility Customer Satisfaction Study. Learn how you can replicate BGE’s success.
When employees have the right empowerment tools, they're more satisfied, engaged, and productive. After her E Source Forum 2019 session, Martha Brown, portal product owner at Duke Energy, shared how she built an intranet that meets corporate and employee needs.