Eryc Eyl is committed to improving the experience of work and business for employees and customers. His expertise in customer experience, employee engagement, organizational culture, and change comes from more than two decades of experience in high tech, telecommunications, consumer goods, and the utility sector, as well as from coaching and consulting with clients in a variety of industries. Eryc earned an MA from the University of Colorado and a BA from Vassar College, and is a Certified Customer Experience Professional. He’s a recognized expert on work-life balance and is certified in organizational culture and change management.
Eryc Eyl
Lead Analyst, Customer Experience
Topical Expertise
Change management
Customer experience
Employee engagement
Voice of the employee
Strategy
Employee recognition
Employee retention
Content by This Author
E Source Customer Experience Glossary
December 6, 2018
This glossary of customer experience (CX) terms will help you understand common CX buzzwords that you may be unfamiliar with. We'll continue to make updates, and we encourage you to send us your definitions. We're all better off when we're speaking the same language!
Even with Leadership Buy-In, CX Implementation Doesn't Always Happen
November 12, 2018
What steps can you take to better implement customer experience at your organization? Learn a few helpful recommendations, driven by findings from our 2018 E Source Customer Experience Survey, in our latest infographic!
These Utilities Love Their Customers (and Their Employees)
October 2, 2018
E Source is proud to participate in the 6th annual CX Day: a global celebration of the companies and professionals that create great experiences for their customers. To celebrate, we're highlighting the winners of the 2018 Achievements in Utility Customer and Employee Experience.
How Mature Are Your CX Efforts?
April 20, 2017
During this short web conference, you'll learn how you can assess your organization's customer experience (CX) maturity and see how it compares to the maturity of other companies. The new E Source online assessment tells you where you stand as well as how you can improve.
Transforming Utility Culture: Improving Safety, Customer Experience and Innovation
July 22, 2016
If you Google “how to transform company culture,” you’ll get nearly 4 million results. A shocking number of those are “4 steps,” “5 tips,” or “10 principles” of culture change. But is it really that simple? Find out at an informative, challenging, and inspiring E Source Forum session.