Eryc Eyl is committed to improving the experience of work and business for employees and customers. His expertise in customer experience, employee engagement, organizational culture, and change comes from more than two decades of experience in high tech, telecommunications, consumer goods, and the utility sector, as well as from coaching and consulting with clients in a variety of industries. Eryc earned an MA from the University of Colorado and a BA from Vassar College, and is a Certified Customer Experience Professional. He’s a recognized expert on work-life balance and is certified in organizational culture and change management.
Eryc Eyl
Lead Analyst, Customer Engagement Solutions
Topical Expertise
Change management
Customer experience
Employee engagement
Voice of the employee (VOE)
Strategy
Employee recognition
Employee engagement
Content by This Author
Engaging Employees in Customer Experience: Lessons from Beyond the Utility World
April 23, 2019
What does it take to become truly customer-centric? How can utilities engage every employee to create an exceptional customer experience? What can utilities learn from other industries? Go beyond broadcasting, bribing, and badgering with an award-winning leader in employee and customer experience.
Forum 2018 Video: Why Buy-In Isn’t Enough to Create and Sustain Positive Culture Change
February 5, 2019
E Source customer-centered culture expert Eryc Eyl explains that buy-in is inadequate to drive and sustain organizational change. Find out why and learn what you need instead to lead a customer-centered transformation at your utility.
E Source Customer Experience Glossary
December 6, 2018
This glossary of customer experience (CX) terms will help you understand common CX buzzwords that you may be unfamiliar with. We'll continue to make updates, and we encourage you to send us your definitions. We're all better off when we're speaking the same language!
Even with Leadership Buy-In, CX Implementation Doesn't Always Happen
November 12, 2018
What steps can you take to better implement customer experience at your organization? Learn a few helpful recommendations, driven by findings from our 2018 E Source Customer Experience Survey, in our latest infographic!
These Utilities Love Their Customers (and Their Employees)
October 2, 2018
E Source is proud to participate in the 6th annual CX Day: a global celebration of the companies and professionals that create great experiences for their customers. To celebrate, we're highlighting the winners of the 2018 Achievements in Utility Customer and Employee Experience.