Chad Garrett advises organizations across the energy industry on strategies for improving customer relationships. He specializes in advanced analytics, which underlies his work in demand-side management (DSM) potential studies, customer segmentation, and distributed energy resource planning. In addition, Chad is an expert in account management, business contact center and B2B marketing strategy.
Chad has led the development of successful and groundbreaking software, data analytics, and market research products during his 10 years with E Source. He has focused on utilities and other heavily regulated industries throughout much of his career, including analyzing healthcare policy at the University of Southern Maine’s Muskie School of Public Service and working with Ryanair during the company’s rapid growth following European airline deregulation. Chad has led several start-ups in the nonprofit and private spheres, where his responsibilities spanned programmatic work, business development, volunteer coordination, and customer service. He holds a BS in economics from Bates College and an MS in energy economics from the Colorado School of Mines.