| The low- and moderate-income customer energy assistance journey | Ben Nathan | | view image | April 23, 2025 | 2:00 pm–3:00 pm EDT |
| The demand-side management customer journey for income-qualified customers: An E Source multiclient study | Ben Nathan | | view image | March 26, 2025 | 2:00 pm–3:00 pm EDT |
| Shifting customer connections and perceptions: Findings from the 2024 State of Utility Customer Survey | Patrick Woodworth | | view image | February 13, 2025 | 2:00 pm–3:00 pm EDT |
| Refreshing the way we bill: Prepay energy customer survey | Patrick Woodworth | | view image | December 11, 2024 | 2:00 pm–3:00 pm EDT |
| Smarter storm preparation: Predictive insights with Alabama Power | David W. Huffstutler, Jesse Woods, Kyle Decker, Kyle Shoff | | view image | September 11, 2024 | 2:00 pm–3:00 pm EDT |
| Improve credit and collections operations | Bob Cooke, Jeffrey Daigle | | view image | July 24, 2024 | 2:00 pm–3:00 pm EDT |
| How much do batteries cost in 2024? | Ben Campbell, Shawn Wasim | | view image | June 20, 2024 | 2:00 pm–2:30 pm EDT |
| The energy assistance customer journey: Mapping and improving the experience for low-income customers | Jamie Wimberly, Rachel Cooper, Ben Nathan, Lisa Schulte, Katie Ruiz | | view image | June 13, 2024 | 2:00 pm–3:00 pm EDT |
| Managing the affordability crisis | Jamie Wimberly, Bob Cooke, Tom Martin | | view image | June 6, 2024 | 2:00 pm–3:00 pm EDT |
| Heat-related disconnection moratoriums: Critical review and policy recommendations | Ben Nathan | | view image | May 9, 2024 | 2:00 pm–3:00 pm EDT |
| The largest cost drivers in a water AMI project | Athens Silaban, Elijah Lujan | | view image | April 17, 2024 | 2:00 pm–3:00 pm EDT |
| The power within: Understanding the switch from nickel manganese cobalt to iron phosphate for grid storage applications | Shawn Wasim | | view image | March 28, 2024 | 2:00 pm–2:30 pm EDT |
| Equity and the utility customer: Findings from 2023 surveys | Ben Nathan | | view image | January 18, 2024 | 2:00 pm–3:00 pm EDT |
| Utility regulators–only review of LMI customer perspectives: Findings from the LIEIF-DSM survey | Ben Nathan | | view image | January 17, 2024 | 2:00 pm–3:00 pm EDT |
| How labor analytics can empower your utility to achieve program goals | Ben Nathan | | view image | December 11, 2023 | 2:00 pm–3:00 pm EDT |
| Battery price forecast 2024: How EV demand in China affects battery costs for US stationary storage projects | Ben Campbell | | view image | December 5, 2023 | 2:00 pm–2:30 pm EDT |
| The future of AMI and how to maximize your investment | Jessica Kerr | | view image | November 8, 2023 | 2:00 pm–3:00 pm EDT |
