Prepay Energy Working Group Service
Most recent content on this topic
The low- and moderate-income customer energy assistance journey
Ben Nathan | April 23, 2025
Join us to learn about this landmark, energy assistance LMI customer journey mapping multiclient study, its key findings, and recommendations.
Online event
Refreshing the way we bill: Prepay energy customer survey
Patrick Woodworth | December 11, 2024
Hear from Jamie Wimberly, one of the foremost experts on prepay energy, as he leads this webinar by providing an overview of prepay energy, the details of the annual customer survey of the Prepay Energy Working Group, and what it means to the utility industry.
Online event
Key highlights and memorable moments from the 2023 Forum
Sara Patnaude | December 12, 2023
The engagement and enthusiasm that was seen at the E Source Forum 2023 reaffirmed our industry’s dedication to continuous improvement and customer-centric innovation. In case you missed it, here are some highlights from the event.
Newsletter
How can residential customers lower their winter heating bills?
Joshua Sorensen, Robbie Johnson | November 27, 2023
We offer tips on how residential customers can lower their energy use and save money on heating this winter. We cover measures that customers can do themselves to keep heat in and the cold out. And we list other measures that contractors can do for them.
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E Source commits to helping utilities address energy affordability and equity challenges for vulnerable customers
Sannie Sieper | October 30, 2023
This press release announces the launch of the E Source Affordability and Equity practice, which merges best-in-class research and advisory capabilities with expertise, data science, and implementation services to help utilities better serve vulnerable customers and communities.
Press release
Fostering energy affordability and equity in the utility space
Ben Nathan | November 7, 2023
Energy affordability and equity are core to our mission at E Source. Join us to learn how utilities can navigate challenges and better serve their income-qualified and other vulnerable and underserved customers and communities.
Online event
Using behavioral strategies to improve prepay and demand-side management
Beth Fitzjarrald | July 20, 2023
Prepaid billing is common, but have you considered the behavior-based energy savings prepay can produce? Join other utilities to hear about their experiences and the latest E Source research on how you can use behavior science to improve your prepay offerings and your DSM programs in general.
Online event
Developing a business case for prepay
Patrick Woodworth | April 24, 2023
Making waves in the world of prepay. In this exchange, we’ll discuss how to develop a sophisticated business case for prepay billing that will ultimately aid utilities when designing a new prepay program.
Online event
Business case development: Contact center impacts of prepay
Patrick Woodworth | February 27, 2023
This working session brings together members of the Prepay Energy Working Group (PEWG) to improve the business case model of prepay. First introduced by Itron, this business case was a potential tool to demonstrate the value of prepay. This first step looks at contact centers and prepay.
Online event
E Source acquires DEFG to become the leader in equity solutions for utilities
Sannie Sieper | July 14, 2022
This press release announces the E Source acquisition of Distributed Energy Financial Group (DEFG). DEFG is a utility customer research and advisory firm with expertise in low income, equity, and customer experience.
Press release
