Program design
Most recent content on this topic
Reimagining electricity pricing to meet beneficial-electrification and carbon-reduction goals: Now’s the time for big changes
Bill LeBlanc | October 28, 2020
Come hear two national experts talk about pricing in the context of electrification and carbon reduction.
Online event
The electrification framework that benefits customers, the grid, and the planet
Luke Currin, Steven Day, Bryan Jungers, Bill LeBlanc, Ryan Odell, Jay Stein, Tim Stout, Kevin Andrews, Gabe Cuadra | September 8, 2020
Electrification is the increased adoption of electric end-use technologies. Utilities and governments see electrification as a way to reach their energy, climate, and sustainability goals. This E Source white paper can help organizations develop electrification strategies that benefit everyone.
White paper
Decarbonization: The defining utility trend of the next decade?
Luke Currin, Essie Snell | March 11, 2020
Over the past three years, states, provinces, cities, and utilities across the US and Canada have made bold commitments to address carbon emissions. As of March 2020, more than 20 utilities in the US have announced they’ll supply their customers with carbon-free or net-zero-carbon energy by 2050.
Newsletter
How to improve your midstream and upstream programs and adjust them amid COVID-19
Brysen Daughton | April 22, 2020
Midstream programs promise utilities a cost-effective, customer-centric approach to achieving energy savings, but these programs aren’t without their challenges. Join us for this public web conference where we’ll discuss popular and promising measures, top-performing program designs, and more.
Online event
Energy in the context of low-income customers' lives: Insights from E Design 2020 ethnographic research
Adam Maxwell | November 21, 2019
Low-income customers have a lot on their plate, and they're not thinking about (and often don't know about) the energy-related services utilities can offer them. Through this web conference, you'll encounter video and audio clips of low-income customers talking about their energy challenges.
Online event
Building an electrification strategy and roadmap
Spencer Sator | June 18, 2019
During this web conference, we'll highlight how a strong electrification strategy and roadmap can help you adapt to the changing landscape, capture additional revenue, and better serve customers.
Online event
Redefining the low-income customer experience
Lisa Markus | May 16, 2019
Join us for this one-hour web conference to learn how companies use market research, segmentation, customer journey mapping, innovative marketing techniques, and internal alignment to better understand and support low-income customers.
Online event
From bill to payment: Improving the customer experience
Melanie Wemple | April 2, 2019
For many customers, billing and payment interactions define the customer experience; it can be the only communication a customer has with their utility. Join us for a one-hour web conference to learn how two utilities are redesigning their billing and payment experiences with the help of E Source.
Online event
How design thinking can propel innovation at your utility
Bill LeBlanc | February 20, 2019
One of the key elements that utilities need to incorporate into their design-thinking strategy is a customer-first mentality. By putting customers first as you design new products and services for them, you'll be more successful.
Newsletter
How to win new business with utilities
February 28, 2019
In this web conference, we'll share the process for how to track down upcoming demand-side management (DSM) dollars. We'll also share what signals to look for and where to focus your team's efforts so you can grow your DSM business with utilities.
Online event
