Program design
Most recent content on this topic
5 tips for creating an effective high-bill alert program
Dannah Moore, Lisa Schulte | August 30, 2022
High-bill alerts let your customers know when they’re likely to have a costly bill based on their energy usage. A well-designed high-bill alert program can reduce the number of calls your contact center receives from upset customers who have high energy bills.
Report
E Source introduces Digital Grid Solutions
Sannie Sieper | July 19, 2022
This press release introduces E Source Digital Grid Solutions, a comprehensive decision-support tool that enables utilities to make critical operations and maintenance and capital investment decisions based on risk and ROI.
Press release
Understanding low- and moderate-income customers’ needs through data science and ethnography
Sara Patnaude | May 25, 2022
To best serve low- and moderate-income (LMI) customers, utilities need to understand them at a granular level. Data science and ethnography can help us treat LMI customers as an Audience of One so we can develop holistic, equitable solutions that will address the root causes of LMI challenges.
Newsletter
Enhance your mobility strategy with a robust transportation electrification plan
Rachel Reiss Buckley | February 24, 2022
Transportation electrification plans (TEPs) are comprehensive plans that outline the paths utilities can take to accelerate EV adoption in their service territories and to prepare their businesses and infrastructure to integrate the new loads onto their grids. Learn how to design your TEP.
Newsletter
The energy equity framework that benefits customers, utilities, and underserved communities
Jesse Hitchcock, Liza Minor, Ben Nathan, Vince Ruggeri, Amy Schmidt, Sarah Baker, Miriam Stein | March 10, 2022
Diversity, equity, and inclusion isn’t a new concept for utilities, but there is a new energy equity movement sweeping the utility industry. In this white paper, we present our energy equity framework that will benefit customers, utilities, and underserved communities.
White paper
Energy equity: Everyone deserves access to clean energy and energy efficiency
Ben Nathan | January 25, 2022
Utilities are applying a diversity, equity, and inclusion lens to their customer offerings, trade ally programs, and internal operations. But how do we make energy equity a reality? We can’t do it in a vacuum. It will require collaboration between industry leaders, thinkers, and doers.
Newsletter
Next-generation programs for an equitable clean-energy future
Tom Martin | May 18, 2021
Join us in this webinar to learn how you can use a data-driven approach to build cost-effective programs that deliver on the vision of a clean-energy future.
Online event
Promoting induction cooking to support residential efficiency and decarbonization
Essie Snell | April 15, 2021
Induction cooking is a proven yet fairly unknown technology that can help utilities meet both efficiency and decarbonization goals. And induction offers customers a slew of benefits, including better cooking performance, increased safety, and easy cleanup.
Report
3 ways to expand your DR portfolio
Rachel Reiss Buckley, Sara Patnaude | March 23, 2021
Is your current demand-response (DR) program up to the challenge of meeting increasing grid variability? We’ve pulled together three ways to expand your DR portfolio so that it’s working to its fullest potential.
Newsletter
E Source launches OneInform to help utilities drive the next generation of customer programs
Sannie Sieper | March 9, 2021
This press release announces the launch of E Source OneInform, a new suite of machine-learning tools designed to revolutionize the way utilities manage and develop customer programs.
Press release
