Most recent content on this topic

What are the fundamentals of demand response?
Clare Valentine | May 14, 2018

Wondering what demand response (DR) is and whether you should be doing it at your utility? We provide the basics of DR and explain the short- and long-term benefits to utilities and their customers alike.

Ask E Source answer

Customer storytelling: Building empathy through in-context research
Rachel Cooper | March 19, 2018

In-context research is the best way to build empathy and a high-fidelity understanding of how people interact with your offerings and what drives their preferences. In this Forum 2017 video excerpt, Tom Rosholt of Morspace Inc. talks about why utilities need to implement an empathetic approach.

Report

The five design imperatives
Adam Maxwell, Bill LeBlanc, Christof Meyer, Chris Crisman | March 21, 2018

E Source and partner Egg Strategy identified five design elements that are crucial to include when designing residential programs, services, and experiences. Incorporating these elements will make your products and services more attractive to customers and boost program engagement and retention.

Report

Best practices for cost-effective DSM programs
Liza Minor, Kevin Andrews | January 12, 2018

It can be difficult to maintain program cost-effectiveness in a postlighting world. To help you learn how to build lasting cost-effectiveness, we identified best practices for four core program types as part of our series on the "Next Generation of Energy Savings."

Report

Building resilient custom C&I programs
Liza Minor | November 14, 2017

Custom programs can help fill your utility's postlighting savings gap. Learn how to get the most savings from your custom C&I programs with these industry best practices.

Report

E Design 2020

Learn more about the E Source E Design 2020 initiative, a three-year, collaborative project designed to help utilities rethink, revitalize, and reimagine the portfolio of products, services, and customer experiences offered to the new energy consumer.

Study

Innovative residential rate design and pricing
January 8, 2016

This E Source market research study provides utilities with critical customer insights as they consider changes to residential rate structures and pricing options.

DSM Achievements and Expenditures

Learn more about the E Source DSM Achievements and Expenditures study.

Not finding what you hoped for?

We take on topics from multiple angles all the time, and you’ll have access based on your memberships. We may have written on this topic for another of our services; contact us to find out what you need to get access.

Contact us