Corporate communications
Most recent content on this topic
Ameren’s outage experience
Melanie Wemple | February 21, 2023
Learn how E Source Consulting and Advisory Services helped Ameren develop and implement a strategy for unplanned outages. The initiative led to an improved customer outage experience, streamlined operations, and a measurable increase in customer satisfaction.
Case study
Customers’ communication channel preferences are changing
Lisa Schulte | February 3, 2018
From mobile apps to online chat, utilities are finding new ways to connect with and serve their customers. This e-book explores which communication channels customers prefer today and makes some predictions about which channels you can expect customers to use more in the future.
Ebook
How do utilities manage customer emails?
Keenan Samuelson | August 1, 2019
We reveal how utilities handle email inquiries by citing examples, best practices, and market research. We also identify a few third-party vendors that utilities can use for email management.
Ask E Source answer
Energy AdVision
This robust database will change the way you develop your marketing campaigns. This first-of-its-kind, interactive, searchable database allows you to examine over 8,500 utility advertisements for all types of products, programs, and services.
What energy-saving tips can help residential customers lower summer bills?
Spencer Sator | August 22, 2022
We give suggestions for how residential customers can save energy and lower costs during hot spells or the summer months. We have ideas for keeping the heat out, limiting activities that create heat, and efficiently using air conditioners.
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