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How utilities are using data analytics to improve storm response
Devon Grodkiewicz | April 25, 2024
Last month, E Source joined Alabama Power and PPL Corp. at DISTRIBUTECH International to share learnings on harnessing data science to address the challenge of storm response and severe weather events. Here's their three-step approach.
Newsletter
Heat-related disconnection moratoriums: Critical review and policy recommendations
Ben Nathan | May 9, 2024
In the summer of 2023, the City of Phoenix experienced 54 days of extreme heat – over 110 degrees. SRP began the process of reviewing its moratorium policy and practices to determine if a policy change was necessary. This process involved stakeholder interivews, customer surveys, and more.
Online event
LMI program enrollment improvements that make a difference
Ben Nathan | March 26, 2024
Enrolling in a utility program should be easy, quick, and stress-free for customers. Here are a few program enrollment improvement strategies that have been successful for Avista Utilities, Seattle City Light, and the Los Angeles Department of Water and Power.
Newsletter
Use data and collaboration to ensure the success of your crisis communications plan
Luba Abrams | March 26, 2024
With storms becoming more prevalent and severe, teams must collaborate to deliver accurate and prompt communications to customers, but it can be challenging to coordinate the flow of information. We explain how solutions from E Source Data Science and the Corporate Communications Service can help.
Report
Which customers are likely to buy an EV within the next five years?
Paige Martin Cox | April 25, 2024
Utilities need to know more about future EV buyers to design effective marketing campaigns that reach them. Our latest report delivers insights on the next wave of EV buyers.
Report
The largest cost drivers in a water AMI project
Athens Silaban, Elijah Lujan | April 17, 2024
In this E Source webinar, we’ll explore what water utilities need to consider when upgrading a metering system to advanced metering infrastructure (AMI). Topics will include pricing AMI deployment and best practices for location surveying.
Online event
Charging ahead: Five EV and mobility predictions for 2024
Bryan Jungers | February 27, 2024
This year is going to be a pivotal year for EVs and mobility. Here are some of our 2024 predictions that highlight the trends and shifts we expect will shape the EV sector in the coming year.
Newsletter
The power within: Understanding the switch from nickel manganese cobalt to iron phosphate for grid storage applications
Shawn Wasim | March 28, 2024
Learn why battery chemistry is changing from the widely used nickel manganese cobalt to iron phosphate for grid storage. We’ll dive into the implications of this regarding costs, system safety, lifetime, and other key factors to help advise customers on how to prepare for these changes.
Online event
Utilities use segmentation to improve the business customer experience
Sannie Sieper | February 8, 2024
This press release announces the results of the E Source 2023 Account Management Assessment. This voice-of-the-utility study compares account management departments and performance, giving clients valuable insight into how their organization and the industry at large are serving business customers.
Press release
Use CX principles to create a customer-focused decarbonization strategy
Luba Abrams | February 8, 2024
Customer experience (CX) is a key piece to help utilities meet their decarbonization goals. Grounding your programs and offerings in CX helps you drive program participation and build beneficial relationships with your customers. Learn how to apply CX principles to your decarbonization strategy.
Report
