Low-Income Energy Issues Forum Service
Most recent content on this topic
Strategies for income-qualified program enrollment and customer eligibility
Ben Nathan | March 13, 2023
Join this exchange to learn how to optimize customer eligibility, qualification, and verification strategies to encourage enrollment in your programs for low- and moderate-income customers.
Online event
Equity in a clean energy economy requires rethinking low-income rates
Irene Dimitry | January 18, 2023
Transitioning to a clean energy economy without first changing low-income rate design will adversely affect many of your at-risk customers. The time has come to design solutions that more directly and fundamentally reduce energy burdens for these customers.
Report
Applying an Audience of One approach to better understand and serve LMI customers
Filomena Gogel | December 1, 2022
The E Source Audience of One approach helps utilities build relationships with customers on an individual basis, connecting the right programs to the right audience by understanding behavior. Join us to see how we used this approach to design solutions for low- and moderate-income (LMI) customers.
Online event
E Source acquires DEFG to become the leader in equity solutions for utilities
Sannie Sieper | July 14, 2022
This press release announces the E Source acquisition of Distributed Energy Financial Group (DEFG). DEFG is a utility customer research and advisory firm with expertise in low income, equity, and customer experience.
Press release
The energy equity framework that benefits customers, utilities, and underserved communities
Jesse Hitchcock, Liza Minor, Ben Nathan, Vince Ruggeri, Amy Schmidt, Sarah Baker, Miriam Stein | March 10, 2022
Diversity, equity, and inclusion isn’t a new concept for utilities, but there is a new energy equity movement sweeping the utility industry. In this white paper, we present our energy equity framework that will benefit customers, utilities, and underserved communities.
White paper
How our heartbeats can help create better EV ads
Jeremy Fischer | December 6, 2021
In this episode of PowerTalking, we hear from Laura Beavin-Yates of Immersion Neuroscience and E Source’s Rachel Cooper to learn about an exciting collaboration that produced guidance for using ads and messaging to change consumer behavior around EV adoption.
Podcast
A look at two utilities’ debt-forgiveness programs
Liza Minor | July 29, 2021
We spoke with National Grid Massachusetts and SoCalGas to learn about their arrears management programs (AMPs). National Grid has been offering its AMP since the 1990s while SoCalGas implemented its AMP in 2021. Learn more about how these AMPs are working for these utilities.
Report
Which utilities have the top-performing gas low-income programs?
Kate Merson | January 7, 2020
To get a sense for which utilities are running effective low-income gas programs, we used E Source DSM Insights to benchmark eight utilities. In this Ask E Source answer, we highlight three successful low-income gas portfolios and share the secrets to their success.
Ask E Source answer
How to make the billing and payment experience a positive customer touchpoint
Melanie Wemple | March 28, 2019
When designing a better billing and payment experience, whether it's for residential or business customers, it's critical to look at each interaction from the customer's point of view.
Newsletter
From bill to payment: Improving the customer experience
Melanie Wemple | April 2, 2019
For many customers, billing and payment interactions define the customer experience; it can be the only communication a customer has with their utility. Join us for a one-hour web conference to learn how two utilities are redesigning their billing and payment experiences with the help of E Source.
Online event
