Low-Income Energy Issues Forum Service
Most recent content on this topic
How labor analytics can empower your utility to achieve program goals
Ben Nathan | December 11, 2023
Join us to explore the role of labor analytics in helping utilities reach and exceed their goals related to energy conservation, clean energy, emission reductions, and community engagement . Learn how labor analytics is a pivotal, yet underutilized, element in the clean energy transition.
Online event
E Source commits to helping utilities address energy affordability and equity challenges for vulnerable customers
Sannie Sieper | October 30, 2023
This press release announces the launch of the E Source Affordability and Equity practice, which merges best-in-class research and advisory capabilities with expertise, data science, and implementation services to help utilities better serve vulnerable customers and communities.
Press release
Fostering energy affordability and equity in the utility space
Ben Nathan | November 7, 2023
Energy affordability and equity are core to our mission at E Source. Join us to learn how utilities can navigate challenges and better serve their income-qualified and other vulnerable and underserved customers and communities.
Online event
LMI customer perspectives: Findings from the LIEIF DSM survey
Ben Nathan | August 22, 2023
From COVID to inflation, low- and moderate-income customers have faced numerous economic challenges in recent years. Their experiences with and expectations for utility service and demand-side management offerings are important to understand so you can adjust your offerings to meet customer needs.
Online event
Income-qualified customer engagement: Solution provider panel
Ben Nathan | July 17, 2023
We’ve invited three solution providers to describe their utility partnerships with the goal of improving enrollment in income-qualified assistance programs and boosting program success. Don’t miss our moderated panel featuring representatives from GetRaindrop, PromisePay, and Findhelp.org.
Online event
Using data-driven insights to design a meaningful payment assistance campaign for LMI customers
May 30, 2023
This case study explains how data-driven insights presented at an E Source event helped JEA design a meaningful payment assistance campaign for LMI customers.
Case study
Navigating the LIEIF Affordability Programs Database
Ben Nathan | May 9, 2023
Dive into the details of affordability programs through a database of utilities in the US and Canada. Learn what kind of programs and initiatives your peers are offering to aid low-income customers. Join this exchange to tour the database and help us improve it.
Online event
Developing comprehensive utility programs for low- and moderate-income customers
February 16, 2023
E Source and EEI brought together three utilities to help them better understand their LMI customers’ energy challenges and help them design solutions to help them manage their utility bills using a three-phase initiative that combines data science, ethnography, and design thinking.
Case study
Creative approaches to utility payment assistance programs
Patrick Woodworth | April 17, 2023
The COVID economy and inflation has left a large amount of arrears for utilities to deal with. This peer-to-peer exchange will bring together utilities to discuss their many and creative approaches to payment assistance to help struggling customers and manage arrears.
Online event
Aligning the non-energy benefits of utility programs with health outcomes
March 8, 2023
Join us to learn about emerging research on the connection between our energy system and our communities’ health outcomes. We’ll explore how the utility sector is incorporating non-energy benefits (NEBs), like health impacts, into program evaluations to drive more-equitable outcomes.
Online event
