In 2016, E Source surveyed utility business customers to assess their most important needs and how well their energy providers are meeting them. We also ranked customers’ overall satisfaction and perceived value of both utility and utility account representative. These insights will help focus your attention on the issues that matter most to your customers and have the greatest demonstrated effect on customer satisfaction. They will also provide you with data to guide your customer experience initiatives.

Download What Your Customers Really Want: Insights from the E Source Large Business Customer Gap and Priority Benchmark 2016 (PDF)

The content below may contain hyperlinks. To follow the links, download the PDF.

Contributing Authors

Senior analyst, Market Research

Daniel Doutre brings more than 25 years of experience defining, organizing, and analyzing market research data to the E Source team. From semiannual...