Account Management Assessment
Utility account management departments are a core piece of the business customer experience. Business customers want excellent service, and you need to deliver on their expectations. One way to help meet those needs is by participating in the Account Management Assessment.
Business Customer Satisfaction Study
Consulting
For nearly 40 years, we’ve helped the utility companies across the US and Canada with our solution assessment, strategy, and implementation services. Our experts draw on your organization’s size, focus areas, and context to create customized solutions designed to achieve your business goals.
Business Energy Advisor: Essential online resource for your business customers
NOTE: This event has already taken place. See below for recording, event description, and link to download the presentation slides.
Small and midsize business customers desire energy reliability, trustworthiness, and effective emergency communications
E Source is excited to announce the results of the E Source 2023 Business Customer Satisfaction Study. The company surveyed small and midsize business (SMB) customers to discover the utility attributes they value most, as well as where their utility ranks on those attributes.
Large business customers desire energy reliability, effective emergency communications, and trustworthiness
E Source is pleased to announce the results of the E Source 2023 Business Customer Satisfaction Study. The company surveyed large business customers to discover the utility attributes they value most as well as where their utility ranks on those attributes.
Utilities use segmentation to improve the business customer experience
According to the E Source 2023 Account Management Assessment, more utilities are splitting business customers into groups to improve their experience. The utilities are creating separate strategies for each group and increasing their use of account-level plans. Utilities are also engaging with business customers virtually more often—a cost-effective approach that started during the coronavirus pandemic and aligns with changing customer expectations.
WEC Energy Group and NorthWestern Energy earn top marks in E Source’s 2024 Utility Business Customer Satisfaction Study
BOULDER, CO (October 8, 2024)—E Source, a utilities-focused consulting, research, and data science company, has announced the results of its annual Business Customer Satisfaction Study.
Scott Poole
Scott Poole supports all aspects of the success of the E Source Account Management Service. He’s a proven leader in account management, sales, and marketing, with more than 30 years of experience driving change and delivering results for Southern Company. He most recently served as the director of managed accounts at Georgia Power where he was known for his ability to see the big picture, simplify and communicate the intricacies of complex problems, and turn ideas into results.
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