E Source is pleased to announce the results of the E Source 2022 Business Customer Satisfaction Study. The company surveyed large business customers to discover the utility attributes they value most as well as where their utility ranks on those attributes. The survey uses a 10-point scale, where 1 is the lowest score and 10 is the highest. Among nine attributes, large business customers selected three as most important for a utility to possess:

E Source, a leading research and advisory firm, is pleased to announce the release of the newly reinvigorated and redesigned Business Energy Advisor. This powerful online tool contains a library of information that integrates with utility websites and provides sector-specific energy advice for utilities and their business customers.

On the fence about attending the E Source Forum 2022? Our content and conversations during this year’s event will focus on how utilities can take the important steps needed to meet the seemingly competing priorities of The Sustainable Utility. Here are 10 other reasons why you won’t want to miss it.

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Every other year, E Source fields the Account Management Assessment, a market research study. The assessment uses the voice of the utility to help participants understand how to implement internal best practices to improve the quality of service provided to business customers.

The 24 utilities that participated in the survey received a score on a scale of 0 to 100 based on their adherence to account management best practices. Congratulations to the utilities that received the top three scores in the 2019 Account Management Assessment:

Utility-provided products and services can help large business customers reach their energy-savings goals and generate revenue for the utility. The products and services that most large business customers are interested in purchasing or participating in are:

The utility-provided products and services that most SMB customers are interested in are:

• HVAC systems
• Power monitoring
• Energy management consulting

According to our 2019 survey, close to 50% of respondents have already participated in an HVAC program.

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Near-term effects

Grocery stores have shifted operations as they try to respond to the COVID-19 crisis. They’re scrambling to provide quality service while keeping customers and staff safe amid panic-buying and empty shelves.

For more than a decade, E Source has been collaborating with utilities to conduct business customer satisfaction surveys. This year E Source identified three main attributes that business customers consider most important for utilities to possess: Reliability was identified as the most important, followed closely by trustworthiness and effective emergency communications.