Voice of the utility (VOU)
Most recent content on this topic
The electrification framework that benefits customers, the grid, and the planet
Kevin Andrews, Gabe Cuadra, Luke Currin, Steven Day, Bryan Jungers, Bill LeBlanc, Ryan Odell, Jay Stein, Tim Stout, Courtney Welch | June 16, 2020
Electrification, or the increased adoption of electric end-use technologies, isn’t a new trend, but the idea is undergoing a renaissance. This time, the focus has significant though nuanced differences from prior waves of electrification. In this report, we present our electrification framework.
Report
Key Findings from the 2018 E Source Utility DER Strategy Benchmark
Alanya Schofield | July 17, 2018
The 2018 E Source Utility DER Strategy Benchmark revealed how utilities are innovating, how key program metrics are evolving, and how you can become a trusted energy advisor by offering customers information on distributed energy resources (DERs). Check out our infographic for details.
Report
How are utilities engaging customers on social media?
Heather Hilgenkamp, Cory Coggins | June 20, 2018
The 2018 E Source Social Media Survey revealed which social media channels utilities are using to connect with their customers as well as the most successful techniques utilities have developed for boosting engagement on social media. Check out our infographic to learn more!
Report
What Your Business Customers Really Want
Daniel Doutre | December 14, 2017
Read what we learned when we surveyed more than 1,000 large business customers about their satisfaction with their utility and their utility account rep. You might be surprised by the results!
Report
E Source Announces Top Utilities in Large Business Customer Satisfaction
Kym Wootton | December 18, 2017
This press release shares the results of the most recent E Source Large Business Gap and Priority Benchmark.
E Source Releases DSM Industry Benchmarking Report
Kym Wootton | November 4, 2015
This press release announces the release of the 2014 DSM Achievements and Expenditures benchmark.
E Source Enterprise Feedback Management Solution
Learn more about the E Source Enterprise Feedback Management Solution, a component of E Source Consulting Solutions.
Omnichannel Survey
E Source assessed the omnichannel efforts of the utility industry across eight customer-facing channels. Our survey looks at the health and integration of those channels from a representative sample of US and Canadian residential customers and their utilities. E Source members can view the results.
DSM Achievements and Expenditures
Learn more about the E Source DSM Achievements and Expenditures study.