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Is Your Website Best in Class?
We recently revealed the results and rankings from the 2019 E Source Review of North American Electric and Gas Company Residential Websites, so we compiled some high-level results in an easy-to-digest infographic. How does your website stack up?
E Source Announces Top Utilities in Business Customer Satisfaction
This press release announces the top utilities in large business and small and midsize business customer satisfaction, according to the E Source Gap and Priority Benchmarks.
How can I build trust with SMB customers?
In this Ask E Source answer, we share data insights into how small and midsize business customers view energy-efficiency programs, types of initiatives that build trust, and examples of how other utilities have used marketing campaigns.
Redefining the Low-Income Customer Experience
Join us for this one-hour web conference to learn how companies use market research, segmentation, customer journey mapping, innovative marketing techniques, and internal alignment to better understand and support low-income customers.
Business Customer Interest in Energy-Related Products and Services
In an increasingly competitive marketplace, it's imperative for utilities to generate revenue by offering additional products and services to business customers. In this report, we analyze data from our Gap and Priority Benchmarks to identify business customers’ interest in a variety of offerings.
E Source Hosts Executive Roundtable for Customer Innovation on April 16 in Boston
This press release announces the E Source Executive Roundtable for Customer Innovation, which is being held in Boston on April 16, 2019. This meeting for the executive leadership of utilities’ customer-facing departments will immerse participants in design thinking and ethnographic research.
Even with Leadership Buy-In, CX Implementation Doesn't Always Happen
What steps can you take to better implement customer experience at your organization? Learn a few helpful recommendations, driven by findings from our 2018 E Source Customer Experience Survey, in our latest infographic!
E Source Announces Top Utilities in Business Customer Satisfaction
This press release announces the top utilities in the E Source Business Customer Satisfaction: Gap and Priority Benchmarks.
What Canadian Customer Insights Does E Source Offer?
Which of your customers want an electric car? What are their communication preferences and online behaviors? The E Source Canadian Residential Customer Insights Center answers these questions and many more. Join this web conference to learn what consumer insights you can access through this tool.
Optimizing a Utility Voice-of-the-Customer Program: Consulting Case Study
Learn how E Source Consulting & Advisory Services helped South Jersey Gas implement a comprehensive voice-of-the-customer program that increased the focus on customers throughout the utility and created an emphasis on data-driven decision-making.
