Billing
Most recent content on this topic
The low- and moderate-income customer energy assistance journey
Ben Nathan | April 23, 2025
Join us to learn about this landmark, energy assistance LMI customer journey mapping multiclient study, its key findings, and recommendations.
Online event
Refreshing the way we bill: Prepay energy customer survey
Patrick Woodworth | December 11, 2024
Hear from Jamie Wimberly, one of the foremost experts on prepay energy, as he leads this webinar by providing an overview of prepay energy, the details of the annual customer survey of the Prepay Energy Working Group, and what it means to the utility industry.
Online event
Transforming engineering and construction for better customer experience
September 9, 2024
This case study explains how E Source helped a municipal electric utility transform its engineering and construction, resulting in a $60 million increase in CIAC revenue with a 50% reduction in overtime and truck rolls.
Case study
Revenue recovery and credit risk prevention
April 29, 2024
This case study explains how E Source helped a West Coast utility transform its revenue recovery and credit risk prevention strategy, recovering $44.7 million in direct revenue.
Case study
CC&B application upgrade and migration
April 29, 2024
This case study explains how E Source helped one of the nation's largest investor-owned utilities shorten its disaster recovery time from 24 hours to under 4 hours with a CC&B application upgrade.
Case study
Managing the affordability crisis
Jamie Wimberly, Bob Cooke, Tom Martin | June 6, 2024
The traditional approaches to keeping customers current and out of debt aren’t working as intended. We’ll be discussing alternative approaches to arrearage management, as well as how to use data science to be much more proactive and precise.
Online event
Using behavioral strategies to improve prepay and demand-side management
Beth Fitzjarrald | July 20, 2023
Prepaid billing is common, but have you considered the behavior-based energy savings prepay can produce? Join other utilities to hear about their experiences and the latest E Source research on how you can use behavior science to improve your prepay offerings and your DSM programs in general.
Online event
Navigating the LIEIF Affordability Programs Database
Ben Nathan | May 9, 2023
Dive into the details of affordability programs through a database of utilities in the US and Canada. Learn what kind of programs and initiatives your peers are offering to aid low-income customers. Join this exchange to tour the database and help us improve it.
Online event
Developing a business case for prepay
Patrick Woodworth | April 24, 2023
Making waves in the world of prepay. In this exchange, we’ll discuss how to develop a sophisticated business case for prepay billing that will ultimately aid utilities when designing a new prepay program.
Online event
Creative approaches to utility payment assistance programs
Patrick Woodworth | April 17, 2023
The COVID economy and inflation has left a large amount of arrears for utilities to deal with. This peer-to-peer exchange will bring together utilities to discuss their many and creative approaches to payment assistance to help struggling customers and manage arrears.
Online event
