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What your business customers really want
Daniel Doutre | December 14, 2017
Read what we learned when we surveyed more than 1,000 large business customers about their satisfaction with their utility and their utility account rep. You might be surprised by the results!
Report
E Source Announces Top Utilities in Large Business Customer Satisfaction
Kym Wootton | December 18, 2017
This press release shares the results of the most recent E Source Large Business Gap and Priority Benchmark.
Do this, not that, to create a positive experience for customers on your utility solar website
Alanya Schofield | December 13, 2017
Struggling to reach residential customers with your solar information? Check out our e-book, with data from our 2017 Utility Solar Website Benchmark, for some examples of what you should and shouldn't do to design and market your solar website.
Ebook
Swimming Upstream: When DSM Programs Can Benefit from Upstream Incentives
Melanie Wemple | November 23, 2017
When should you consider an upstream program? Have other utilities found success with this program model?
Report
Building resilient custom C&I programs
Liza Minor | November 14, 2017
Custom programs can help fill your utility's postlighting savings gap. Learn how to get the most savings from your custom C&I programs with these industry best practices.
Report
The powerful pull of plug loads
Katie Gelber | October 9, 2017
Interested in knowing how much power common appliances and devices draw? Check out this paper to find the highest power guzzlers.
Report
E Source Forms Strategic Partnership with EnerTech Capital
Kym Wootton | September 13, 2017
This press release announces the strategic partnership between E Source and EnerTech Capital to deliver the E Source Utility Innovation Partners (EUIP) program.
Top 10 customer-preferred utility website features
Abbas Madad, Heather Hilgenkamp, Laura Ruff Agard, Rachel Cooper | December 11, 2019
Which website features are most important to residential customers? Do preferences differ by electronic device? We’ve created an at-a-glance reference of the top customer-preferred utility website features for desktop, laptop, mobile device, and tablet.
Report
Utility websites are becoming more user-friendly, mobile-optimized according to a 2017 E Source study
Kym Wootton | August 1, 2017
This press release announces the top-ranked websites in the E Source Review of North American Electric and Gas Company Residential Websites: 2017.
Press release
