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How do utilities manage customer emails?
Keenan Samuelson | August 1, 2019
We reveal how utilities handle email inquiries by citing examples, best practices, and market research. We also identify a few third-party vendors that utilities can use for email management.
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What technologies will influence the future of utility customer experience?
Keenan Samuelson | October 29, 2017
In this answer, we describe two categories of technological innovation that are likely to change the way utilities interact with their customers.
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Best practices for cost-effective DSM programs
Liza Minor, Kevin Andrews | January 12, 2018
It can be difficult to maintain program cost-effectiveness in a postlighting world. To help you learn how to build lasting cost-effectiveness, we identified best practices for four core program types as part of our series on the "Next Generation of Energy Savings."
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What your business customers really want
Daniel Doutre | December 14, 2017
Read what we learned when we surveyed more than 1,000 large business customers about their satisfaction with their utility and their utility account rep. You might be surprised by the results!
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E Source Announces Top Utilities in Large Business Customer Satisfaction
Kym Wootton | December 18, 2017
This press release shares the results of the most recent E Source Large Business Gap and Priority Benchmark.
Do this, not that, to create a positive experience for customers on your utility solar website
Alanya Schofield | December 13, 2017
Struggling to reach residential customers with your solar information? Check out our e-book, with data from our 2017 Utility Solar Website Benchmark, for some examples of what you should and shouldn't do to design and market your solar website.
Ebook
Swimming Upstream: When DSM Programs Can Benefit from Upstream Incentives
Melanie Wemple | November 23, 2017
When should you consider an upstream program? Have other utilities found success with this program model?
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Building resilient custom C&I programs
Liza Minor | November 14, 2017
Custom programs can help fill your utility's postlighting savings gap. Learn how to get the most savings from your custom C&I programs with these industry best practices.
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The powerful pull of plug loads
Katie Gelber | October 9, 2017
Interested in knowing how much power common appliances and devices draw? Check out this paper to find the highest power guzzlers.
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