The 2021 E Source Achievements in Customer and Employee Experience is now open! If you’re working on improving your customer or employee experience, we want to know about it. Tell us about your program and we’ll consider it for an Achievements in Customer and Employee Experience award. We’ll accept entries though June 18, 2021.
We’ll honor utilities for their work in two categories.
Achievements in Customer Experience. This celebrates excellence in customer experience management efforts within the industry, highlighting tactics and programs that enhance customers’ experiences across key journeys such as billing, payment, web/mobile experience, start-stop service, new construction, community interaction and services, outage management, and communications.
Achievements in Employee Experience. This celebrates innovative methods in employee engagement that result in a favorable customer experience. This award highlights utilities that are working hard to engage, enable, educate, empower, and reward employees to provide exceptional customer service.
Our judges will evaluate submissions based on:
- Unique approaches and creativity
- Whether the project affected multiple areas of the organization
- Metrics and results of the work
- Overall impression
We’ll honor the winners at the E Source Forum 2021 by featuring their achievements in a special Forum session.
Need some inspiration? Check out our 2020 press release E Source announces winners of fourth annual Achievements in Customer and Employee Experience. And E Source members can watch our webinar Winners of the 2020 Achievements in Customer and Employee Experience and hear directly from the winners on their impressive work.
For more information about the awards or the Forum, contact us.