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How design thinking can propel innovation at your utility
Bill LeBlanc | February 20, 2019
One of the key elements that utilities need to incorporate into their design-thinking strategy is a customer-first mentality. By putting customers first as you design new products and services for them, you'll be more successful.
Newsletter
Engaging employees in customer experience: Lessons from beyond the utility world
Eryc Eyl | April 23, 2019
What does it take to become truly customer-centric? How can utilities engage every employee to create an exceptional customer experience? What can utilities learn from other industries? Go beyond broadcasting, bribing, and badgering with an award-winning leader in employee and customer experience.
Online event
How to win new business with utilities
February 28, 2019
In this web conference, we'll share the process for how to track down upcoming demand-side management (DSM) dollars. We'll also share what signals to look for and where to focus your team's efforts so you can grow your DSM business with utilities.
Online event
Roger Woodworth Joins E Source Advisory Board
Sannie Sieper | February 6, 2019
This press release announces the addition of Roger Woodworth, principal of Mindset Matters and former vice president and chief strategy officer at Avista Corp., to the E Source advisory board.
Press release
Measure Insights user training
Rachel Reiss Buckley | February 11, 2019
Learn how to navigate through the newest dashboard in E Source Measure Insights. The TRM Values dashboard contains all the data to compare measures across multiple technical reference manuals.
Online event
Forum 2018 Video: Why Buy-In Isn’t Enough to Create and Sustain Positive Culture Change
Eryc Eyl | February 5, 2019
E Source customer-centered culture expert Eryc Eyl explains that buy-in is inadequate to drive and sustain organizational change. Find out why and learn what you need instead to lead a customer-centered transformation at your utility.
Report
Why you should have a mobile app and how to develop it without breaking the bank
Keenan Samuelson | November 17, 2022
According to the E Source 2022 utility mobile apps industry scan, one-third of utility companies don’t have a mobile app. New mobile options make it accessible for you to build a mobile experience no matter your budget. We cover your options in this report.
Report
What type of customers have DER technologies?
Rachel Cooper, Laura Ruff Agard, Alanya Schofield, Courtney Welch | December 11, 2018
Through the 2018 E Source Residential DER Customer Market Research, we asked customers in the US and Canada about their distributed energy resource (DER) technologies and their interest in them. From this, we developed 12 DER technology customer personas to consider during your portfolio design.
Ebook
3 ways EISA could play out, and how you can prepare
Liza Minor | November 29, 2018
Wondering how and when the US Department of Energy will likely implement new lighting standards from the US Energy Independence and Security Act of 2007 (EISA)? You're not alone. We've partnered with NEEP to help you prepare your portfolio for these changes and deal with the lingering uncertainty.
Report
Even with leadership buy-in, CX implementation doesn’t always happen
Heather Hilgenkamp, Eryc Eyl | November 12, 2018
What steps can you take to better implement customer experience at your organization? This infographic has a few helpful recommendations, driven by findings from the 2018 E Source Customer Experience Survey.
Report
