In the news

This press release announces E Source’s acquisition of Excergy, a consultancy that focuses on the water, electric, and gas utility markets.

In this Institute for Electric Innovation issue brief, E Source provides its perspective, “Using Data Science to Advance Energy Efficiency as a Carbon Resource” (p. 10). Namely, that to achieve deep carbon reductions, electric company energy-efficiency programs need a technology makeover.

This press release announces the winners of the 2020 E Source Utility Ad Awards Contest. We recognized this year’s top utilities for creativity as well as demonstrated success in areas such as increased brand awareness, website traffic, and program participation.

In this excerpt from PLMA’s Industry Viewpoints Compendium, Dr. Ahmad Faruqui of the Brattle Group and Bill LeBlanc, chief instigation agent at E Source, discuss electricity pricing.

This press release announces the winners of the annual E Source Achievements in Customer and Employee Experience, which recognizes utilities that have implemented projects that have noticeably improved the experience of their customers and employees.

This press release describes the research E Source conducted for the Colorado Energy Office. The Colorado Electric Vehicle Education and Awareness Roadmap identifies barriers to electric vehicle adoption and highlights messaging strategies that will help the state overcome such hurdles.

In this article for Colorado Politics, Austin Fleskes highlights the work E Source completed for the Colorado Energy Office related to boosting the adoption of electric vehicles in the state.

This press release announces the E Source acquisition of artificial intelligence (AI) and machine-learning company StrategyWise, the latest in a series of investments over the past year designed to expand E Source’s data science and AI capabilities.

This press release announces a new partnership between E Source and Claritas that will help energy and water utilities enhance traditional program designs and create powerful, targeted marketing campaigns.

Matt Burks, chief strategy officer at E Source, explains how TROVE Predictive Data Science, an E Source Company, takes utilities’ vegetation-management efforts to the next level.

This press release announces UtiliWorks Consulting’s 100th consulting client, the City of Santa Barbara, California. UtiliWorks will help the City of Santa Barbara with its transition to advanced metering infrastructure.

In the May–June issue of the IEEE Power and Energy Magazine, TROVE analysts Will Gifford and Jonathan Farland describe current load-researh practices and explores the expansion of interval load analytics in the utility industry.

In the May issue of the American Water Works Association’s Opflow, Chase Berenson, senior analyst at UtiliWorks, explains how utilities could benefit from installing remote-disconnect water meters.

This press release announces the opening of the 2020 E Source Utility Ad Awards Contest. This year, E Source is looking for utility ad campaigns that have generated results—such as increased brand awareness, website traffic, and program participation—while also being creative.

Upstart NY journalist Joel Lehman tells the story of how E Source came to acquire Trove Predictive Data Science, featuring conversations with executives from both companies.

E Source energy equity expert Lisa Markus’s Utility Dive op-ed urges utilities to shift from a business-as-usual approach to a corporate-social-responsibility model to strengthen their communities and help stabilize the economy as all sectors struggle to recover from COVID-19.

In this IoT World Today article, E Source analyst Emma Rieves explains how managed electric vehicle (EV) charging can facilitate an influx of EVs and benefit the grid. And research manager Essie Snell discusses the state of vehicle-to-grid (V2G) efforts.

In this Journal AWWA article, Chase Berenson, senior analyst at UtiliWorks, an E Source company, explains the importance of following proper change management protocols before using advanced metering infrastructure (AMI) to issue leak notifications.

In this CMS Wire article, journalist Phil Britt discusses the future of the customer experience (CX) discipline. He shares advice from E Source CX expert Eryc Eyl about how to build next-level CX skills that will make you indespensible.

This article quotes Bill LeBlanc, chief instigation agent at E Source and a panelist at a session at the National Association of Regulatory Utility Commissioners 2020 Winter Policy Summit, as saying that ”utilities are uniquely positioned to execute electrification programs.“

This press release announces the E Source acquisition of Trove Predictive Data Science, which delivers data-driven artificial intelligence solutions for utilities’ customer- and infrastructure-related challenges.

This press release announces the E Source acquisition of UtiliWorks Consulting LLC, a professional services advisory firm that focuses on the water, electric, and gas utility markets.

Starting on p. 36 of the January/February 2020 issue of the Edison Electric Institute’s Electric Perspectives magazine, E Source chief instigation agent Bill LeBlanc explains how utilities can use design thinking to develop new customer solutions.

John Gustafson, president of consulting company Nexant, outlines the importance of electric vehicle programs to utility customer satisfaction, citing data from the 2019 E Source Gap and Priority Benchmarks.

This press release announces the results of the 2019 E Source Account Management Assessment.

As a guest blogger for Microgrid Knowledge, Thomas Lyons, vice president of asset development at energy-efficiency and renewable energy company Ameresco, highlights the growing role of microgrids in supporting economic development. He cites E Source data on the cost of outages to US businesses.

Megan McCarty Carino, in American Public Media’s Marketplace podcast, cites E Source data about the cost of power outages to US businesses in reference to Pacific Gas and Electric Co.’s plan to shut off power to prevent fires during a forecasted period of dry, windy weather.

Megan Fernandes, a reporter for Pacific Business News, highlights Hawaiian Electric Co.’s first-place award for Best Brand Campaign in the 2019 E Source Utility Ad Awards Contest.

This press release announces the winners of the 2019 E Source Utility Ad Awards Contest.

This press release announces the top utilities in 2019 E Source Review of North American Electric and Gas Company Residential Websites.

This press release announces the top utilities in large business and small and midsize business customer satisfaction, according to the E Source Gap and Priority Benchmarks.

Training Magazine contributor Gail Dutton interviews Kym Wootton, vice president of operations at E Source, about the company’s corporate culture work.

Kelly Pickerel, editor in chief of Solar Power World, highlights a new financing program for energy-storage equipment and includes a data point from E Source research about the cost of power outages to businesses.

This press release announces the recipient of the 2019 Jim Rogers Innovation Award: Anne Pramaggiore, senior executive vice president and CEO of Exelon Utilities.

In this Utility Dive article, author Robert Walton gives an update on the efficacy of home energy report programs and features E Source data on behavioral programs and information from Beth Fitzjarrald, senior research manager at E Source.

This press release announces the acquisition of E Source by Align Capital Partners, a growth-oriented private equity firm focused on investing in business-to-business companies that are well positioned for growth in niche markets.

Choose Energy reporter Jenna Careri continues a series of articles on nuclear power, where it stands in the US and where it’s going. E Source tech expert Bryan Jungers provides background info on consumers’ fear of nuclear and suggests a solution for utilities.

This article in Streetwise Reports summarizes a Raymond James report that makes the case for using Bloom fuel cells instead of battery-based backup power solutions during power outages.

E Source’s Melanie Wemple outlines the common challenges utilities face when attempting to transform their customer experience and offers solutions in this post on Energy Central.

Kelly Johnston of Voicebot.ai highlights E Source member Xcel Energy’s new Google Action, which allows customers to pay their bill, check their balance, or see their due date.

This press release announces the release of the newly reinvigorated and redesigned E Source Business Energy Advisor. This powerful tool contains a library of information that integrates with utility websites and provides sector-specific energy advice for utilities and their business customers.

The MyCorporation blog asks small businesses how they’re reducing their carbon footprints—and not just on Earth Day. Kym Wootton, vice president of operations at E Source, explains what makes us green.

This press release announces the opening of the 2019 E Source Utility Ad Awards Contest. This year, E Source is looking for utility ad campaigns that have generated results—such as increased brand awareness, website traffic, and program participation—while also being creative.

This press release highlights the E Source Executive Roundtable for Customer Innovation, where the leaders of customer-facing utility departments will be immersed in design thinking and ethnographic research.

This press release announces the addition of Roger Woodworth, principal of Mindset Matters and former vice president and chief strategy officer at Avista Corp., to the E Source advisory board.

AESP recaps a panel discussion held during its annual conference, featuring E Source’s resident smart speaker expert Essie Snell.

EnergyX features the E Source report Should Your Utility Develop a Mobile App? by Keenan Samuelson in its roundup of utility and energy-efficiency news.

This press release announces the top utilities in the E Source Business Customer Satisfaction: Gap and Priority Benchmarks.

E Source CX expert Eryc Eyl celebrates CX Day by outlining the 6 Es of Employee Engagement.

This press release announces the winners of the 2018 E Source Utility Ad Awards Contest.

Journalist Stephanie Booth explains how consumers can figure out how much cash an energy-efficient appliance can save.

For website 1redDrop, Shudeep Chandrasekhar reports that Tesla appears to have resumed the installation of rooftop solar on its Gigafactory in Nevada in an effort to improve power reliability.

In this edition of Customer Connections, the official publication of the Western Energy Institute, E Source senior director Adam Maxwell explains how utilities can use design thinking to create truly customer-centric products, services, and experiences (pp. 18–23).

For Choose Energy, a website dedicated to educating consumers about energy, freelance journalist Terri Williams explains what a smart meter is and whether it can save customers money.

In this Utility Dive article, contributing editor Herman K. Trabish describes how a 2017 spike in commercial and industrial solar growth will not last, but that industry efforts to educate property owners and offer better financing could be good for businesses and utilities.

Celia Carr, staff writer for 420 Intel, explains how legal cannabis is having a major environmental impact.

This press release shares the results of the most recent E Source Large Business Gap and Priority Benchmark.

This press release shares the results of the E Source E Design 2020: NextGen Workshop and presents next steps for the initiative.

Kara Ireland of Tendril’s Behind the Meter blog reviewed the 2017 E Source Forum.

Kathleen Wolf Davis of Oracle’s Customer Care blog writes about the plenary presentation by Wayne Greenberg at the 2017 E Source Forum.