With E Source market research you can:
Better understand and interact with customers by designing programs and outreach from the customer perspective Make data-driven decisions instead of using assumptions to solve problems Improve your outcomes by discovering what other utilities are doing, who’s best in class and why, and how to make a business case for improvements at your utility
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Digital Metrics Survey
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State of Midstream Market
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Utility IVR Industry Scan
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The E Source market research approach
We gather and analyze feedback from electric and gas utilities and thousands of their customers from across the US and Canada every year. And we publish our findings online so you can return to the data time after time. Our market research gathers voice-of-the-customer, voice-of-the-employee, and voice-of-the-utility data.
Get the insights you need to design communications and programs that will resonate with customers.
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No space Website Benchmark Business Customer Satisfaction Study Electric Vehicle Residential Customer Survey Residential Products, Programs, and Services
Dig into results that will improve the employee experience and strengthen relationships.
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No space Utility Employee Experience Survey
Right Read the article iStock-1395144844 2 (1).png How market research helps keep utilities’s fingers on the pulse of an ever-changing landscape
How do I get access?
We know you have limited time and resources. It may feel impossible to collect and analyze all the data required to design customer-centric initiatives. Our team of seasoned market research experts is here to help.