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Sabrina Hetzel

Topical Expertise Customer experience (CX)Customer satisfaction (CSAT)Net Promoter Score (NPS)SegmentationVoice of the employee (VOE)
About the Author

Sabrina Hetzel brings a strong background in data analysis, survey design, and project management. She combines quantitative and qualitative research expertise to translate complex data into clear, actionable insights that support strategic decision‑making and improved customer engagement. Sabrina has led numerous research initiatives, providing valuable perspectives on customer behavior and business performance. 

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