Insight
Is budget billing the key to higher paperless billing and autopay enrollment?
Budget billing doesn’t just make bills more predictable—it also encourages customers to adopt other helpful billing options. Customers enrolled in budget billing are more likely to use paperless billing and autopay than those on standard billing programs. This increased participation can improve
Compare the readability of utility website features
Utility websites play an important role in helping customers find information and complete tasks online. But how readable is this content? We assessed the readability of utility website features as part of the E Source 2025 Website Benchmark study and found that utilities can still improve