Voice of the customer (VOC)
Most recent content on this topic
E Source completes utility industry’s first omnichannel study
Kym Wootton | April 18, 2016
This press release announces the release of results from the industry-first E Source Omnichannel Survey.
Innovative residential rate design and pricing
January 8, 2016
This E Source market research study provides utilities with critical customer insights as they consider changes to residential rate structures and pricing options.
Omnichannel Survey
E Source assessed the omnichannel efforts of the utility industry across eight customer-facing channels. Our survey looks at the health and integration of those channels from a representative sample of US and Canadian residential customers and their utilities. E Source members can view the results.
Large business DG market research study
January 7, 2019
To help utilities understand what motivates large and midsize business customers across the US and Canada to acquire photovoltaic systems and other distributed-generation technologies, E Source is undertaking a major market research study. Learn how you can join the study.
