Voice of the customer (VOC)
Most recent content on this topic
Small and midsize business customers desire energy reliability and trustworthiness
Sannie Sieper | November 10, 2022
This press release announces the results of the E Source 2022 Business Customer Satisfaction Study, an annual survey of more than 1,600 small and midsize business utility customers.
Press release
Large business customers desire energy reliability, trustworthiness, and effective emergency communications
Sannie Sieper | November 3, 2022
This press release announces the results of the E Source 2022 Business Customer Satisfaction Study, an annual survey of more than 700 large business utility customers.
Press release
2022 Beyond the meter consumer survey findings
July 28, 2022
In 2022, the Beyond the Meter (BTM) Working Group conducted a survey of more than 1,000 Americans. We asked questions about the BTM market and the role of their utility. Join us to hear highlights of our findings.
Online event
Small and midsize business customers desire energy reliability and trustworthiness
Sannie Sieper | December 1, 2021
This press release announces the results of the E Source 2021 Business Customer Satisfaction Study, an annual survey of more than 2,000 small and midsize business utility customers.
Press release
How our heartbeats can help create better EV ads
Jeremy Fischer | December 6, 2021
In this episode of PowerTalking, we hear from Laura Beavin-Yates of Immersion Neuroscience and E Source’s Rachel Cooper to learn about an exciting collaboration that produced guidance for using ads and messaging to change consumer behavior around EV adoption.
Podcast
Large business customers desire energy reliability and effective emergency communications
Sannie Sieper | November 17, 2021
This press release announces the results of the E Source 2021 Business Customer Satisfaction Study, an annual survey of more than 800 large business utility customers.
Press release
The top sessions from E Source Forum 2021
Sara Patnaude | October 27, 2021
We pulled together the top sessions from E Source Forum 2021, with exclusive insights from session moderators and speakers. Watch the sessions recordings on demand.
Newsletter
E Source study reveals increased focus on responsive websites in 2021
Sannie Sieper | August 18, 2021
This press release announces the top utilities in the E Source 2021 Website Benchmark.
Press release
Optimizing a utility voice-of-the-customer program
May 6, 2021
Learn how E Source Management Consulting partnered with South Jersey Gas to support its customer-focused strategy by implementing a comprehensive voice-of-the-customer (VOC) program.
Case study
