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Use CX principles to create a customer-focused decarbonization strategy
Luba Abrams | February 8, 2024
Customer experience (CX) is a key piece to help utilities meet their decarbonization goals. Grounding your programs and offerings in CX helps you drive program participation and build beneficial relationships with your customers. Learn how to apply CX principles to your decarbonization strategy.
Report
Using data-driven decisions to navigate challenges and unlock opportunities in 2024
Tom Martin, Sara Patnaude | January 25, 2024
We see 2023 as the year utilities began to fight the numerous challenges ahead of them using data science. Learn more about how we aim to help utilities in 2024 use the data available to them to invest in the grid.
Newsletter
5 standout technologies from the Winter 2023 Tech Roundup
Barend Dronkers, Dannah Moore | January 19, 2024
Our Tech Roundup webinars keep you up to date on the latest developments in efficiency, load management, and decarbonization technologies. Here, we highlight several technologies we covered in the Winter 2023 Tech Roundup.
Report
Equity and the utility customer: Findings from 2023 surveys
Ben Nathan | January 18, 2024
In 2023, the Equity in the Clean Energy Economy collaborative conducted two voice-of-the-customer surveys focused on various equity-related issues. Join us to dive into the survey findings and what they might mean for utilities and their efforts to improve affordability and equity.
Online event
How is China’s EV demand affecting the costs of energy storage systems in the US and Canada?
Joshua Sorensen | December 13, 2023
In this webinar recap, we look at the factors affecting global lithium prices and battery supply around the world. We also explore China’s effect on global battery prices and what it means for US energy storage systems. Lastly, we share our predictions for battery market growth in 2024.
Report
How to communicate to customers about wildfire risk and prevention
Liza Minor, Tom Lienhard | March 7, 2024
Learn how you can improve customer experience and reduce wildfire risk by openly communicating with your customers about your utility’s wildfire safety plans. Show customers what you’re doing to prevent fires and empower customers to do their own wildfire mitigation and preparation.
Report
E Source offers grant support for utilities to receive up to $5 million
Sannie Sieper | December 12, 2023
This press release announces a funding opportunity under the WaterSMART program, offering grant funding of up to $5 million for forward-thinking water and energy efficiency projects. E Source offers end-to-end grant support services for utilities seeking WaterSMART funding.
Press release
Key highlights and memorable moments from the 2023 Forum
Sara Patnaude | December 12, 2023
The engagement and enthusiasm that was seen at the E Source Forum 2023 reaffirmed our industry’s dedication to continuous improvement and customer-centric innovation. In case you missed it, here are some highlights from the event.
Newsletter
How to design seasonal messaging and communicate energy-saving tips
Hailey Walker, Paige Martin Cox, Vanessa McGrady | December 19, 2023
Energy efficiency is always in season. But when extreme high and low temperatures hit in summer and winter, utilities’ messaging machines go into overdrive. Check out our tips for designing seasonal messaging that connects with all customers.
Report
E Source expands its reach, gains unmatched utility expertise with the acquisition of UMS Group
Sannie Sieper | November 28, 2023
This press release announces the acquisition by E Source of UMS Group, an industry leader in utility change management, process design and improvement, wildfire risk reduction, and advanced AI modeling for EV adoption.
Press release
